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Mr. Michael Rumbaugh has been our/my reliable and honest to goodness service advisor for years!!!!
very satisfied with oil change and new wiper blades
Carson Toyota is a great car dealer. They care about your needs, they are always willing to work with the customer. Manager, sales person, finance dept... and service dept very great customer service. In definately would recommend them in every level. Juan Esquerer from Service dept was really great with us and worked very hard for us to get approved through our warranty for a service repair. Thank you Juan for everything you did for us,
It's hard to rate an oil change - I guess the fact that there was no oil spilled in the engine compartment is relevant,but I can't think of much else to... evaluate..
EASY APPOINTMENT SCHEDULING. APPROXIMATELY A 15 MINUTE WAIT FOR SERVICE REP TO REGISTER MY SERVICE ORDER. BEST PART WAS MINIMAL WAIT FOR COURTESY... DRIVER (ABOUT 10 MINUTES) TO TAKE ME BACK.TO WORK. VEHICLE MAINTENANCE (TIRE ROTATION AND INSPECTION) TOOK ABOUT 2 HOURS TO COMPLETION. VEHICLE BROUGHT IN AT 7:30 A.M.
I purchased a 2018 Prius 6 months ago. Called for the free 6 month checkup and got an appointment the same afternoon. Was in and out in about 40 minutes.... So far, no issues.
I was well taken care of by my service rep. Liliana Guzman. When I am due for my next service I will see her.
The employees are always professional and courteous. I get the feeling that the customer is their number one priority and providing 100% satisfaction... is the goal.
They schedule you within a day. They have a nice waiting room. The work is done quickly.
Adriana assisted since Daniel was scheduled to arrive after 9:00 a.m. I requested a loaner. She approved it. Daniel was updating me regarding the service.... The repair was completed in a timely manner.