Nissan of Bakersfield

I am new to Bakersfield and own a Nissan Sentra. Every time I come here for service the staff assists me quickly and answer all my questions clearly and courteously. Everyone at this dealership is professional and very customer service oriented. I will definitely keep coming here because of the exceptional service...and for the excellent complimentary car wash.

Buying a car today was a fun and enjoyable process. Ernie Silva greeted us immediately but wasn like a ulturesalesman like so many we have encountered before! He seemed sincere and wanted to make sure I liked the car 1st of all. His priority was that if the car was what I wanted. The rest of the deal went well, was not too painful and was quick. I truly believe that I am making the best choice of vehicle and feel great about the purchase and the terms of the agreement. Thank you Nissan of Bakersfield and Thank you Ernie Silva for being so helpful, honest and kind. Which is hard to come by. Thank you. :0)8

I recently brought my car into Nissan of Bakersfield for service, and I was very impressed with the service dept. They got me in and out in a short amount of time. I'm usually on the go, so to find a dealership who offers a quick lube service and a wash for the same price or less than the other guys without a wash was awesome. I'll defnitely be back...

Bought my car from this joke end of January. Gave down payment and all in needed....so I was told. A few days later the salesman shows up at my door which is 75 miles away. Then goes to my work which is another 20 miles away. He tells me they revised my contract to better terms. Should have known that was too good to be true. I look over contract and everything looks legit so I sign and give the Guy some more info he says he needed. I ask him if he needs anything else he saysno we're done and enjoy the car. Maybe a week later he asks me for a copy of my check stub which I'd already given them that info when I bought the car. And offered new ones when he came to my work. So I FAX him check stubs. He calls again a few days later. I'm at work and can't be spending my day resending info to people who are losing it obviously. So a week or so later...still asking for check stubs. So I send again AND mail em to be sure. Next day my boss calls n says the finance company was wanting her to FAX employment verification including pay info. So she sent it. I also got a note from my insurance that the finance Co had been added as lien holder. All is good. I get a call from dealership saying my approval is going to expire because I did not get them check stubs and add lien holder and give them references. I had given them 6 already. The next day I get a statement finally from the finance company Payment is due right away. So I call finance Co and ask best way to make payment. They advise western union so I go on my lunch and make payment. Called them back n gave confirmation number. He confirmed they recd pmt. All done. I figures dealership is behind on work. Finance Co says all is good. Almost two weeks later I get woke up at 9:30 my car is being repossessed by the DEALERSHIP! !!! Mind you this is almost two months after I drove off. I'm writing this before I can get ahold of the dealership but if they went that far over some papers THEY lost I can only imagine how. That's going to go over when I get aholdof them. Do not buy a car from them. I will do everything I can to make sure everyone knows their crappy ways!

My car was traded in on May 29, 2009. There was a balance of approximately $4,500 still outstanding on the trade-in. The payment due-date was June 5---plenty of time for Nissan to pay off the balance as agreed. Nissan of Bakersfield did NOT pay off the car until July 3---yes, that is correct, July 3, and now I have a negative report on my credit. From June 14 on, I was assured that payment was being forwarded to the lender, and I would NOT need to worry about my credit rating. WRONG!!!! I have contacted an attorney, Nissan Corporate, and my next stop is the local media. This is outrageous!!!!!!

My husband and I both like Nissan cars, however if you want to buy a Nissan I would suggest you travel to another Nissan dealer. Nissan of Bakersfield is managed by a foriegner who is unethical, and has no idea of American values. We purchased a brand new 2007 Nissan Quest in 7/2007. Despite being a new vehicle, it was mistreated while sitting on the dealer lot. There were numerous scratches in the paint, the headlight was very scuffed, and the interior had several large grease stains in the carpet. After making the decision to buy the Nissan Quest, it took a total of 3 days and more than 8 hours to complete the transaction. Despite being "pre-approved" by our ban prior to our arrival at Nissan, we were still made to wait for hours. We encountered deceptive business practices. Upon driving our new car home we did not have all the accessories that came STANDARD with our car such as: 2 keys, 2 keyless entry remotes, the cordless headphones for the DVD, DVD remote. We waited weeks for these items. The "new car detail" was a failure! We left our car with Nissan for 5 days to have the scratches in the paint fixed, interior stains removed. After 5 days I returned to pick-up my car to find only 1 scratch had been fixed. While fixing only 1 scratch on the driver door (ignoring the rest) paint thinner was splattered on the window. I had to return another time to have the interior stains removed. Another trip was required to fix the driver window, and replace the scuffed haedlight. There was another attempt to fix the scratches in the paint, but it only resulted in more damage. While some scratches were fixed, other scratches were made. We took our car to the dealer with 1/4 tank of gas, and it was returned to us on empty with the gas light on. I had to drive to the gas station to buy fuel, but the fuel release button was not working, so I had to have it towed back to Nissan. According to Nissan the fuel tank release button fuse was not plugged in after fixing the window. Unfortunately, while plugging the fuel release button back in, the mirror on the driver door came loose and it was impossible to use the norror due to the intense shimmying. Returning to Nissan was required to have the mirror fixed.