Reviews
Jarrell was a pleasure to work with.
Jarrell was a pleasure to work with. Extremely professional and worked with me through every step of the sale. He was even on the spot with some bottled water. Great experience!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Kasinchad, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The dealership is fine and the staff is friendly.
The dealership is fine and the staff is friendly. I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I drove home, I noticed it was still drifting to the right, just not as much. I thought it was in my head, but as I drove it on the Interstate, the car was still drifting slightly. This drift has nothing to do with the crown in the road. It's 85% better but after paying $152.84 with tax, I believe it should be 100%.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Razzkar, we appreciate you taking the time to leave us this feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.
I have notified Stephanie McGuire, Customer Care Advisor, of the work performed on my Mustang. I have an appointment to have this looked at on Tuesday, 21 February 2023 @ 10 AM.
The service Stephanie provided was the best there could
The service Stephanie provided was the best there could be. Informative, patient and understanding. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Owner
My salesman Noel Garza was very helpful through the long Bronco ordering process
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent experience.
Excellent experience. Fair and reasonable priced. Ready when promised. Advisor Ashley was super to deal with. 100% happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Ashley here at AutoNation Ford Jacksonville! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
Service Department is great.
Service Department is great. Ashley is amazing. She kept me posted on my service and sent me pictures. Best Service!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. If you ever need help, just give us a call. Happy motoring!
Service center
Very professional and detailed oriented did very good job on my vehicle and Susan took care of everything.
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ekrem, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Feel free to reach out to us if you need anything. Have a wonderful day.
They did good job on fixing my vehicle, I think it was
They did good job on fixing my vehicle, I think it was little pricey but they fixed on time, they follow up with me and Susan was very helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. We are always more than happy to assist you if anything else comes up. Take care!
Customer
Ashley was great with her customer service and I would definitely be a regular here.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jillian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
The initial service call I was placed on hold after 10
The initial service call I was placed on hold after 10 minutes I elected to have an automatic callback, never happened. I called again after 20 minutes I was able to talk to a rep. When I brought the car in Susan Gunnell was the Rep I worked with she was excellent, informative and very positive. She should be promoted!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, thank you for taking the time to leave us feedback. Please don't hesitate to reach out to us if there's anything more we can do!