Reviews
Great work by Trenton and his staff, they actually solved
Great work by Trenton and his staff, they actually solved a problem that nobody else in all of Jacksonville could figure out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great folks. Our family starts looking here first.
We've always had a great experience at Autonation, so, while having oil change on our Escape, I looked at a larger vehicle. And, although we couldn't get the deal worked out this time, we'll certainly be back to see them later this year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great all around experience for getting an oil change on
Great all around experience for getting an oil change on my F150. Was in and out in a reasonable amount of time. Nice lobby/waiting area. Friendly staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worst customer service ever.
Worst customer service ever. Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. When I picked up the truck I asked assistant to help me check the brake lights. Still weren’t working. Two more times back to the tech while I waited to finally get them working. Unbelievable. Apparently they do not have a service manager and the customer service shows. Will never go back there. Customers beware! Find another dealer if you must have your car fixed by one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
The call to the general manger resolved nothing in my opinion. He didn’t even know why I was calling (didn’t read the review). The extent of the resolution was “ thanks for letting me know”. Not real confident that anything will change there. And I was charged over $300 for a diagnostic and brake light repair. Very disappointing. If I need Ford dealer service I will be going to St. Augustine.
Vehicle Service
I had the opportunity to use Auto Nation Ford on Philips Hwy for a routine service and a recall. It was a great experience and the service advisor and teams were awesome. In and out as promised and waiting in customer lounge was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joe, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service and professional work from Ashley and
Excellent service and professional work from Ashley and the mechanic! Would highly recommend to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sam, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brought our F250 in for recall and was greeted by
Brought our F250 in for recall and was greeted by Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was completed. Would recommend auto nation ford for your service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Wonderful, easy experience.
Wonderful, easy experience. No pressure, no obligation kinda place! Our sales associate was the bomb!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tiffany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!
Always have a positive experience at this dealership.
Always have a positive experience at this dealership. My service manager is the best. Went in for a recall, the service technician performed the recall and I was on my way in very little time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dean, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jarrell was a pleasure to work with.
Jarrell was a pleasure to work with. Extremely professional and worked with me through every step of the sale. He was even on the spot with some bottled water. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Kasinchad, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!