Group 1 Ford of Pensacola

Excellent as always. Brian was very thorough and helpful throughout the service visit. I?ve always been happy with work done at World Ford in Pensacola Florida

I am disappointed that I made an appointment to get a problem looked at and was told I need to leave it for 2 weeks before it'll even get looked at. There's gotta be a better way to do this Ford! Put me on a call-back or something so I can bring it in a few days before. I don't want to kill my budget on renting a car just waiting to get my truck diagnosed!

Best visit yet to World Ford! My previous visits were less than stellar. Thank you Montana! I did not have one issue! I will definitely request you next service visit.

Danny did a great job, very detailed and followed up! Give him a raise! Thanks!

Great job by all staff . All were pleasant and helpful. Took a bit longer but understandable with the number ofcusters

Mr. McWatters was able to get my vehicle in ahead of my scheduled service time. During the service, I was alerted that all but one of my service inspections passed. I was told that I needed an engine air filter. I authorized the replacement, and was still out earlier than I expected.

I was greeted immediately by Sara and she explained what would be done and walked me to the service waiting area. Sara texted her number and said to contact her anytime if I had questions. She let me know when my car was ready as promised. The service technician sent a video of him checking my vehicle as it was done and let me know that there were no areas of concern. That is a very valuable service to customers waiting for status. I appreciate the effort made by World Ford Pensacola to get and keep me returning. I definitely will return for my next scheduled maintenance. The waiting area had comfortable seating and was quiet enough if anyone had work to accomplish. Snacks and drinks were available for purchase and some provided by World Ford.

I came to World Ford Pensacola for an oil change, and the experience was amazing! Everyone was so friendly and helpful from start to finish. The service was quick, professional, and done with care. It?s always nice to go somewhere that makes you feel welcome. I?ll definitely be coming back for my next service!

The service dept. Was efficient and finished my service in a timely manner. My service representative was understanding and very helpful.

I came to World Ford Pensacola for an oil change, and the experience was amazing! Everyone was so friendly and helpful from start to finish. The service was quick, professional, and done with care. It’s always nice to go somewhere that makes you feel welcome. I’ll definitely be coming back for my next service!