Group 1 Ford of Pensacola

The staff was very friendly efficient! My vehicle was done in a timely manner & I had a lot of maintenance work done. The quality of work was excellent as well. Would definitely recommend to friends & family.

I got an oil change and tire rotation on my 2024 Bronco. It was done quicker than the expected time which was appreciated! I will be back for my next one.

Excellent customer service, clean neat appearance. No pressure sales tactics. Reasonable prices. Overall good to go.

Arrived at 10:07am for a 10:15 appointment for a simple oil/filter change, told staff I was going to wait in the lobby until it’s done, and finally got my vehicle back at 2pm. I texted my rep at 12:18pm with no response. I went back into the shop to check on the status and they said the oil change hadn’t started yet. I went back again an hour later and still nothing. I asked them to just bring me my vehicle, and it never showed up, Then they said they started the oil change and I finally received the truck just before 2pm. No one seemed to know what was going on, and it shouldn’t take almost 4hrs to do an oil change with an appointment. My rep apologized for the delay & stated there would be a discount but there wasn’t. I still paid over $70 on a $59 oil change quote. To make anyone wait for almost 4hrs for this and charge them at all, when it’s a scheduled appointment, didn’t seem right.

Called to make an appointment to get my truck serviced and was able to come the next day. The wait was not bad although they were really busy.

I recently had an oil/filter change, tire rotation and balance performed at World Ford of Pensacola. The appointment scheduling through the Ford Pass App was easy to use. Check-in process was smooth, I utilized their very nice and large customer service lounge while they service my car. The service advisor Tim was professional and took the time to go through the repair services performed. I highly recommend World Ford of Pensacola!

Excellent customer service. Very personal. The dealership had great communication, prompt service, personal service representative, a nice place to wait, and followed up after the service.

Montana and everyone we dealt with was very friendly and helpful. We got very good service for our new vehicle. I would highly recommend them.

Very fast and great service the service writer keep me informed and was very polite the service department was very clean want to say thank you for great service

The people are great and the work is great but the communication is a STRUGGLE. Even if the car isn?t going to be done or ready a daily update to the customer would make a WORLD of difference.