Group 1 Ford of Pensacola

Very professional technician and staff. I am very pleased with the service and attention provided. I will definitely recommend to friends and families any time.

Always a great experience in the service department! Our service is promptly performed. The service department is always clean and the waiting area very comfortable. We appreciate that drinks and snacks are available while waiting.

Easy to schedule services and you’re kept informed on the progress of scheduled work. All staff are extremely friendly and informative about any questions and a work performed.

Compliments and Complaints Compliments: Brandon Roberts is still my #1 GO-TO for guidance at 1 Ford. Brian Fetterling has moved up to become my preferred Service Advisor. Christopher, Tristan, and Montana McDonald are the most recent 1 Ford employees in your Service Department that garnered my appreciation yesterday. Christopher and your newest 1 Ford Trainee, Tristan met me upon arrival for my scheduled service appointment. What I particularly enjoyed about Christopher and Tristan both was their positive attitudes, friendly demeanors, and our humorous banter as they checked me in for service and laid out all the word-salad disclaimers, expectations, and your required list of inclusive explanations that convert a simple oil change into legalized multipage smallprint contract. In simple terms, Christopher is to be commended as the trainer on hand, while I thoroughly enjoyed a rather entertaining exchange with Tristan as they gathered needed information and processed my truck for service. This turned out to be an oil change with a bit of comic relief, and I sincerely appreciate the mix of humor and professionalism. Next on my list to be complimented is Montana McDonald. As Christopher and Tristan left for lunch, Montana stepped up to guide me through and process payment as service was completed. Thorough, attentive, and impressively professional, Montana earned high praise for being what I consider an exemplary Service Advisor. Complaint: One of these days, maybe sooner than later, I'll seriously question why a simple and well advertised $59.99 oil change scheduled online always ends up costing me between $90 and $130. AND I'm still stinging from a damnable charge of $124 for Ford lugnuts a year or so ago. I'm thinking that my customer loyalty after 12 years with World Ford may be better spent elsewhere. No major newsworthy complaints, but a commitment of loyalty only serving one side isn't a sensible arrangement. A new F-150 is definitely in my future, but the dealer I choose is now a question.

I got the 2025 Mustang GT. Great deal, would be in to shop for my next truck

Deal went smoothly & quickly! They delivered to my door!! We had a great experience. Five stars!!

Montana took very good care of us it was a great experience I enjoy using world ford for service center on my F150. Thanks we will see you soon!

Good quick service. Nice waiting room good snacks. weird tv selections. Shopped for Mavick and ordered one. Nice one. Service writers well trained. Communicated well.

Bryan McCurdy was an amazing sales person along with the financer can't remember his name but great experience overall. Would recommend to anyone who needs a vehicle.

Had a great experience, everything was handled in a polite and professional manner. Christopher, my service adviser took care of all my needs and delivered on everything he said.