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AutoNation Cadillac West Palm Beach

(994 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(994 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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GREAT PEOPLE TO DEAL WITH NEVER UNDER PRESSURE

VERY HAPPY TREATED LIKE YOU SHOULD BE. GREAT PEOPLE TO DEAL WITH. BAD EXPERIANCE WITH LAST OWNERS TREATED VERY BADLY SAID WE WHOULD NEVER GO BACK. STOPPED BY TO LOOK AND EVERYBODY WAS SO NICE WE STAYED AND BOUGHT A NEW SUV THANKS FOR THE GREAT EXPERIANCE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Job well done

As in past visits, Jay Rutenberg gave me fine service. . . pleasant & courteous, while remaining professional. I have come to rely on Jay for all my Cadillac concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the 5-star review, we appreciate your business. Hope to see you again in the future.

Very professional.

This was the easiest and smoothest purchase I have ever made thanks to Perry, David and Jackson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It's more than the car

I have owned a Cadillac automobile for many years and simply cannot imagine driving another make. They are well built and beautiful vehicles, no doubt. Yet the greatest attribute I can say is that the service behind the car is what makes it a great purchase. Jay has been my service advisor for 7 years and he truly is fantastic. He looks out for my best interest as a customer. I appreciate his level of dedication and always drive away very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Nice People

I was treated royally. My salesperson (Annette ) went out of her way to help me in every way that she could. She even opened the dealership up early because I was there. She was careful to guide me through all of the obstacles and even let me go home for awhile while the paper work was going through. I am very happy with all of the professionalism at the dealership and I am extremely happy with my new ATS. It is perfect! (all of my wants in one car)! Jackson was also very helpful and kind,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service Department's Extraordinary Capability

My most recent visit to the AutoNation service department in West Palm Beach, Florida was the result of my need to address a minor fault in the old-fashioned trunk lid pull down mechanism of my 1990 Sedan Deville. The dealership had worked on this component previously and the service was a covered repair. I am extremely happy with the service I receive at AutoNation. First, the dealership has on staff a mechanic who is an expert in addressing the needs of older model Cadillac's. This specialist is Matt Perunko, a truly gifted mechanic. In a preceding visit, Matt even had fabricated and then quality assured and installed a pair of custom built high-pressure hydraulic lines that were not only no longer available from the Cadillac supply chain but no longer available through aftermarket third parties which specialize in obsolete Cadillac parts. This installation of the fabricated lines is functionally perfect and attractive. I would be remiss if I did not add that my personal service writer at AutoNation is equally extraordinary. Jay Rutenberg is extremely considerate and appreciative of the importance of the on-condition maintenance strategy critical to the continued health of classic vehicles. He always ensures that at each visit of my Sedan Deville (which occurs every 3000 miles) all on-condition repairs and preventative measures necessary are taken to keep the vehicle in top form and--at the same time--unnecessary and costly maintenance actions are avoided. With such care provided by Jay and Matt, I regularly drive my 23-year-old Cadillac to our vacation home in North Carolina without hesitation. We bought this vehicle from Schooley Cadillac--AutoNation's processor--in 1990, and to this day it remains as beautiful, as fit, and as comfortable as it was on the afternoon it rolled off Schooley's showroom floor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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WJB from Port ST Lucie, FL

Sales Staff was very professional a real class act, which you should expect at a Cadillac dealer, We had a great experience, bought new Cadillac CTS for a fair price and fair trade in price and we were treated like a VIP. Love the CTS

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The best dealership

We have always had a great experience at this dealer and prefer taking our car to them, the advisors are very knowledgeable and courteous. A special thank you goes to James Korber who has always kept us informed about all aspects of the service being performed on our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Perry D'alelio is the best to do business with! This...

Perry D'alelio is the best to do business with! This was the second time I do business with him. Friendly and does not put any pressure on you! Great to do business with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

AutoNation Cadillac West Palm Beach

I was not looking forward to getting a new vehicle but thanks to Benny Martinez and David Wolfe, who are the nicest and most professional people to deal with, I quickly overcame my reservations. They made the experience pleasant and hassle-free. I love my 2013 CTS Coupe. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your review. We're happy to hear you've been well taken care of by Benny, David, and the rest of our team, and we hope you're loving your new CTS Coupe. Please let us know if there's anything else we can do for you. See you on the road!