AutoNation Cadillac West Palm Beach

My wife and I had been researching new/used vehicles all over the country. We had looked at hundreds of 2011 thru 2015 AWD/4WD Luxury SUV's. We were fortunate to barrow a close friends 2012 Range Rover HSE LUX for a couple of days. After test driving a 2010 Range Rover HSE LUX with 30K mileage at the Fort Lauderdale Range Rover dealership we decided to narrow our selection process. A close family friend in the Auto industry, put us in contact with Auto Nation's Cadillac Sales and Leasing Associate PERRY D'ALELIO, who they knew personally. After a telephone conversation, we forwarded information to Perry on our findings, wants and desired needs. Perry conducted the most thorough due diligence I've ever experienced to find us the right vehicle. At our point of meeting Perry in person, we spent over an hour discussing items of interest, our families and of course, his Dealership. We also had the privilege to meet JAY RUTENBURG-Service Advisor/Manager and his team for the first time personally. My wife and I, needed some things accomplished on our vehicle, while we were shopping for a new SUV, so we made arrangements to purchase 4 run-flat tires, and get an oil change and discovered a serious electrical short (No tail lights, brake lights) as we entered the service area with our vehicle. Jay and his team, assured us that he would take care of it. Not only did he take care of the issues, our vehicle was completed well before we expected it and we saved money from other Dealerships previously used. As I inquired about the Dealership, I learned that a majority of the Sales/Lease and Service Teams had been there for years, some decades! Perry answered all our questions and his person-ability, knowledge of his product, and non-pressure persona kept us at the Dealership wanting to learn more about Auto Nation's used and new vehicles. Based on our criteria, AWD/4WD,luxury style, creature comforts, low mileage, ability for extended warranty and low maintenance/service issues of selected vehicle, we looked at the following SUV's. Range Rover HSE, Range Rover Sport HSE, Chevrolet Suburban LTZ, GMC Yukon XL Denali, 2015 Ford Expedition Platinum and the Cadillac Escalade ESV (premium/platinum). With Perry comparing the durability, warranty, customer satisfaction and service issues we selected a 2011 Lease Return Cadillac Escalade ESV/CPO'd, with a little over 30K in mileage. As we discussed our overall purchase deal, I was introduced to ARIEL GONZALES, Used Car Sales Manager, and was met with professional courtesy and respect. There was no pressure, no private conversations between sales personnel or haggling over the price. Ariel reviewed the vehicle file, congratulated me and said, "Lets make this happen for you"! With a CPO'd used vehicle, there are no worries, 172 point inspection (I'm sure there's way more than that) and team members who, like me, went over the vehicle with a fine tuned comb. Next was the paperwork portion of the sale that we dreaded. We were introduced to SOPHIA BALDINO, (with over two decades of experience), that made Auto Nation's Cadillac, 0% per cent financing, selection of service/extended warranty packages, tire and wheel protection, Lo Jack installation, and paint/dent protection a seamless experience. Sophia took the time to answer all of our questions and made sure we understood each package we selected. When we picked up our vehicle yesterday, we were greeted by VIVIAN PARKES, General Manager and the rest of her exceptional team ( I'm sure I missed mentioning some), who I must say--we now consider FAMILY! Thank You Auto Nation Cadillac in West Palm Beach, for our exceptional vehicle and the continued trust and support with whatever our needs are. Bravo!

Not very often you enjoy dealing with a sales person, but working with Benny Martinez was an excellent experience . He is very knowledgable with his products and helpful in assisting you in making the right choice. It's been over 6 mounts since my purchase of an ATS and he still contacts me to check on my satisfaction.

Very professional, friendly and ethical. Would purchase from AutoNation again

I purchased a used Volvo from this dealer. A true breath of fresh air compared to other used car dealers. I visited the dealer twice for the purchase, once again for service. All visits were handled by Clive Watson with a great degree of professionalism and respect. He made the buying process painless in contrast to other used car dealers. When service was needed, he took care of it without a glitch. If you are looking for a good quality used vehicle go see him! Always on time, always polite, always responsive; he gets a 10.

The entire staff was very helpful and attentive. I was given a tour of the dealership including the service area. Everyone was very courteous.

My husband and I went to look at Cadillac CTS. Immediately upon entering, we were warmly greeted by Annette Ploumis. She was polite, courteous and very professional. She had great knowledge of the vehicles and took her time answering the many questions my husband had. After showing us the large choices if CTS cars, she showed my husband the XTS and thoroughly explained the options. They gave us a very fair price on both the trade in and the new car. Annette personally oversaw the expert detailing of the car. I would highly recommend both Annette and Autonation in west palm beach to anyone purchasing a car. Annette was the best dealer I have worked with and we buy a new car every year.

my husband and I went to the Autonation Cadillac dealership on 45th street, so he could show me the CTS. Immediately upon entering, we were warmly greeted by Annette Ploumis. She showed us all theCTS cars and explained the many options, upgrades and reason why this was such a great car. Anette was very knowledgable and professional. She was not pushy and exhibited amazing patience while my husband asked a million questions. She then showed us theXTS and immediately my husband was sold. Autonation gave us a very fair price on our trade in and even better price on the car. Anette personally made sure the car was thoroughly detailed to our satisfaction. We are extremely satisfied with both Autonation and especially our representative, Annette Ploumis. I would highly recommend them to anyone looking for a car.

We had a very pleasant experience at AutoNation Cadillac in West Palm Beach, FL (45th Street just off I-95). We were immediately greeted by sales manager Perry D'Alelio as soon as we arrived and found working with him to be straightforward without all of the pressure some other dealerships and salespersons may apply. Perry spent a lot of time with us (at least 3 hours the first day) and helped us locate the right car that was not even on the lot. He took us on several test drives and demonstrated a wide range of knowledge for the Cadillac brand and functions of various models. His follow-up was helpful and not pushy. Overall, we were pleased with the service we experienced at Cadillac and would recommend them to other interested buyers. It is our recommendation that you ask for Perry D'Alelio upon arrival.

We were completely satisfied with our service experience. Our service advisor Tom was helpful and made sure we were taken care of. Great first experience.

I was really impressed by the customer service at the Cadillac dealership. Our sales person, Rudy Lavelanet, was outstanding. He is a true professional and very personable. This is the first time that leasing/buying a car was an enjoyable experience. I also felt I got a great deal on an outstanding and safe vehicle. Thank you. Carol DuBois