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AutoNation Cadillac West Palm Beach

(994 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(994 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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Glad to be apart of the Autonation family!

The staff at Autonation were great from the first moment to the last moment of my car buying experience. Everyone displayed professionalism, honesty, and were extremely supportive. I enjoyed my experience and will definitely share with friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

I had an amazing experience as always! Tom is the best person I could ever ask to help service my car, I love him!!!! He's always so friendly and makes sure he goes above & beyond to make sure all my concerns are addressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car purchasing made Easy.

Great experience at AutoNation Cadillac and Perry D'Alelio is great salesperson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service provided!

Tom Bachmann took outstanding care of me and my car. He was very professional and paid attention to details

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Customer Service!!

Staff was polite, courteous and respectful, as well as appearing professional and clean-cut.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience

Just took delivery of a brand new XTS. Sales guy Eric Griffiths and Sales Manager Tim Beverly were great to work with. I'm happy with the car and with the experience. After we agreed on a price, they came back and told me they had found an additional $1300 in rebates I was eligible for. As someone who has bought more than 50 cars in my lifetime, these guys are right at the top of the list.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service professional seamless experience

Our sales person, Benny Martinez and his associate, Jay Dapolito were very professional, knowledgeable and patient with our many questions. The sales manager, Tim Beverly was also very helpful, energetic and thought outside the box in order to find the cars we wanted. The process from the initial test drive to finding the cars with our specifications to going thru the paperwork and finally the training on the operation of the vehicles was very smooth and seamless; they all worked well together. There was very little down time and it felt like the process was very quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was referred by a friend to Auto Nation Cadillac of...

I was referred by a friend to Auto Nation Cadillac of West Palm while looking for a used CTS. It was a 45 min drive from where I live in Miami but the service I received was well worth the drive. I was treated as if I was buying a new Porsche. Starting with Dan Byerly in sales. Very informative and knowledgable about the car during the test drive and at no time had to feel the "sales pitch". After I decided on the car I wanted Jackson Hughes in finance went to work getting me a great rate and going over all of my warranty options in a fast and timely way. Finally GM Vivian Parks personally came in at the end of the process to make sure everything was going smoothly and answer any questions I might have. I have to say that the level of service here is just something you don't find in South Florida. I'll be recommending all of my friends and clients in Miami to make the trip to West Palm when looking for a Cadillac ! It was well worth it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Got a new srx 2013 for wife and he had to come back to my...

Got a new srx 2013 for wife and he had to come back to my office and re do the whole paper work. Only to find out that on the lease that I turned in, they never paid off US Bank on time which resulted me in showing a very late payment on my credit profile through the credit burough. salesman denied they did anything wrong.- this after telling me they did not send in the right paper work. I am going to go hold up a sign in front of the place to warn other people about my bad experience with this car dealership. My personal credit profile is important for my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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Very Happy with our new XTS and Autonation

I was very happy with what we received for our trade and the new XTS we purchased. Also, we got a new iPad to help us learn how to us all the controls which was a nice perk. We can see it over an over on video to get properly trained. Very nice experience. The Sales Director and my Salesman Eric was extremely helpful and has been there to answer any questions we have thus far. Every there goes out of there way to make your buying experience a great one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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