Reviews
Customer service at proformance lexus was excellent like
Customer service at proformance lexus was excellent like always. Taylor was great at what she does in the service department the mechanic did a great job as well.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding buyer experience.
Outstanding buyer experience. Actually loved the whole process there. 4th car I have purchased there.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're delighted you enjoyed your experience at Performance Lexus. We appreciate your loyalty and look forward to helping you again soon!
The service was, as always , excellent.
The service was, as always , excellent. The video detailing the service and recommendations was precise, informative and easy to understand. Staff was pleasant and friendly.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our team at Performance Lexus! We appreciate your business and we hope to see you again soon!
Always honest — a great dealership — Eric always does
Always honest — a great dealership — Eric always does what is needed and never does extras just to run up the bill. Best service advisor ever
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ron, thank you for choosing Eric and our Performance Lexus team! We look forward to assisting you again in the future!
Very welcoming and very efficient.
Very welcoming and very efficient. They did their thorough service but luckily found a deficient battery. Notified me and replaced this on the spot and saved me from having to return. Greatly appreciated!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, we're so glad we could assist you promptly and thoroughly at Performance Lexus. Thank you for choosing us and for sharing your feedback! Safe travels!
Service Advisor Eric Schulkers is trustworthy, highly
Service Advisor Eric Schulkers is trustworthy, highly knowledgeable and makes great customer service his primary focus. A highly experienced, professional service advisor.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We'll pass along your kudos to Eric. We appreciate your business and hope to see you again at Performance Lexus.
Great experience with Performance Lexus!
Great experience with Performance Lexus! We worked with Scott and he was phenomenal through the whole process. We bought our car from out of state and Scott was on the ball with kind, thoughtful, and prompt communication. Thanks Scott!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback about Scott and the team! We're committed to providing an exceptional experience, no matter the distance. Enjoy your new car, and we truly appreciate your business. - The Performance Lexus Team
Always Courteous, Accommodating, and the Inspection
Always Courteous, Accommodating, and the Inspection Videos are always “Spot-On” as an individual who does travel for work—-and does not have a company car. Keep Up The Great Work!!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Ginger, your feedback made our day! Thank you for choosing Performance Lexus and sharing your support for our team!
I ask for a quote on a Lexus NX350H and the BDC rep.
I ask for a quote on a Lexus NX350H and the BDC rep. wouldn’t sent me the quote in fear that I will be shopping around. I lived out of state and whoever provided me a fair deal I would buy from them. Another out of state did provide me the information needed and I bought from them. I search on Wednesday on cars.com and bought by Saturday.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
KP, we're disappointed to hear about your recent interaction with our sales team. It's never our intention to make any of our customers feel mistrusted or undervalued. We'll use your feedback as a learning opportunity to improve our customer service skills moving forward. Thank you, J.R. Hage - General Manager - 513-677-0177
Beware of service team — they push for unnecessary
Beware of service team — they push for unnecessary repairs and replacements. They called in the day before the appointment to suggest all 4 tires needed replacement based on the previous service measurement. And lo and behold after inspection they suggested replacing tires EVEN THOUGH NONE OF THE MEASUREMENT FOR WEAR WAS IN THE YELLOW OR RED.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
I apologize if our recommendations seemed unnecessary. Since we had measured your tires at 4/32nds of tread remaining, we wanted to be proactive in letting you know that tire service will be due soon in case that is something you would prefer to handle before winter time. Our top priority is safety, and we wouldn't want your tires to become a concern. At this time we are also running a tire sale so there are currently some cost savings. I have already attempted to contact you, so if you are willing, please give me a call when it is convenient. - Mike Lemay - Service Manager - 513-677-4590