Reviews
Audi Naples has provided excellent service and advice to
Audi Naples has provided excellent service and advice to us for many years. We were very satisfies with our dealings with Gerosky Sainvil and with the sales manager whose name I did not get. Gerosky was first in touch with me because my lease was near its end and we had to make a decision about what would be our next vehicle. We wanted a Q5 hybrid similar to our last car. He found us one which fits our needs perfectly. We are quite happy with the sales negotiations and the end results. Thank y9ou
Audi Naples has provided excellent service and advice to
Audi Naples has provided excellent service and advice to us for many years. We were very satisfies with our dealings with Gerosky Sainvil and with the sales manager whose name I did not get. Gerosky was first in touch with me because my lease was near its end and we had to make a decision about what would be our next vehicle. We wanted a Q5 hybrid similar to our last car. He found us one which fits our needs perfectly. We are quite happy with the sales negotiations and the end results. Thank y9ou
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Took my car in for a recall, which was fixed, as well as
Took my car in for a recall, which was fixed, as well as some needed maintenance. Andrew was excellent. Helped me make decisions, clearly described the repairs needed and was polite and communicative. I happened to mention to him that I liked my car, I would never buy another Audi because of one very annoying feature (the key did not always open my locked door, if the key was in my purse). He showed me how to fix the problem, even though I took the car in two other times for help and nothing worked. Very impressed with Andrew.
Took my car in for a recall, which was fixed, as well as
Took my car in for a recall, which was fixed, as well as some needed maintenance. Andrew was excellent. Helped me make decisions, clearly described the repairs needed and was polite and communicative. I happened to mention to him that I liked my car, I would never buy another Audi because of one very annoying feature (the key did not always open my locked door, if the key was in my purse). He showed me how to fix the problem, even though I took the car in two other times for help and nothing worked. Very impressed with Andrew.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anne, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Audi Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Kyle was incredibly professional, knowledgeable and went
Kyle was incredibly professional, knowledgeable and went above and beyond to ensure i was satisfied.
Kyle was incredibly professional, knowledgeable and went
Kyle was incredibly professional, knowledgeable and went above and beyond to ensure i was satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good service during a very busy day.
Good service during a very busy day.Techs also reviewed some of the apps of the car with me. Appreciated the extra time they took with me.
Good service during a very busy day.
Good service during a very busy day.Techs also reviewed some of the apps of the car with me. Appreciated the extra time they took with me.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, David for your kind words and for choosing Audi Naples for your service needs! We try to earn your business every time you visit our dealership!
Well organized dealership.
Well organized dealership. Nice showroom that presents cars well. Full service to accommodate your needs at purchase and later.
Well organized dealership.
Well organized dealership. Nice showroom that presents cars well. Full service to accommodate your needs at purchase and later.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your purchase and for your feedback! Our team tries their hardest to earn your business every time you visit our dealership.
Kyle was just amazing and so knowledgeable about every
Kyle was just amazing and so knowledgeable about every little detail on the vehicles, him and his team just made the whole process seamless and enjoyable. I just want to say thank you and I will for sure go back to them when I'm ready for my next Audi.
Kyle was just amazing and so knowledgeable about every
Kyle was just amazing and so knowledgeable about every little detail on the vehicles, him and his team just made the whole process seamless and enjoyable. I just want to say thank you and I will for sure go back to them when I'm ready for my next Audi.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your purchase and for your review! Kyle is amazing and very knowledgeable. He listens to his customers and tries to answer all your questions so you can feel confident in your car purchase decision. Enjoy your sporty new Audi!
The Audi Insurance Policy, sold by Audi after the new car
The Audi Insurance Policy, sold by Audi after the new car warranty expires is a frustrating experience fraught with a failure to deliver and wasted time. Case in point, I brought my R8 in when the rear hatch would not operate properly. The cost was reimbursed. A short time later, the rear hatch woukd not open. I brought the car back to Audi. Your rep, confirmed I had just had the hatch repaired. Long story short, the hatch needed a part that failed. Bottom line, the insurance company denied coverage ( it was sold to me ($12,000.00 24 MO?s) as bumper to bumper coverage). Fact is, every time the car is in for a reason, the Audi sold policy requires an independent inspector to validate the efficacy of the need for the repair. In my most recent case the inspector denied coverage. BTW, in order to put oil in the engine, I was to either get the repair or every time you need oil, the rear tire must be removed so a mechanic (technician) can access a release on the rear hatch. I was advised that the process would be very costly. So I paid (a reduced amount) $ 1400.00, to repair the rear hatch. Caveat Emptor regarding anyone considering buying such a policy!
The Audi Insurance Policy, sold by Audi after the new car
The Audi Insurance Policy, sold by Audi after the new car warranty expires is a frustrating experience fraught with a failure to deliver and wasted time. Case in point, I brought my R8 in when the rear hatch would not operate properly. The cost was reimbursed. A short time later, the rear hatch woukd not open. I brought the car back to Audi. Your rep, confirmed I had just had the hatch repaired. Long story short, the hatch needed a part that failed. Bottom line, the insurance company denied coverage ( it was sold to me ($12,000.00 24 MO?s) as bumper to bumper coverage). Fact is, every time the car is in for a reason, the Audi sold policy requires an independent inspector to validate the efficacy of the need for the repair. In my most recent case the inspector denied coverage. BTW, in order to put oil in the engine, I was to either get the repair or every time you need oil, the rear tire must be removed so a mechanic (technician) can access a release on the rear hatch. I was advised that the process would be very costly. So I paid (a reduced amount) $ 1400.00, to repair the rear hatch. Caveat Emptor regarding anyone considering buying such a policy!
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Mr. Morton, First and foremost, thank you for your continued loyalty to our dealership. We truly value you as a client and appreciate the trust you have placed in us over the many years. I’m very sorry to hear about your recent frustration regarding the warranty claim for your R8. We completely understand how disappointing it can be when a repair is not approved by the warranty provider. It is important to mention that over the course of your ownership, a significant amount of work has already been approved and completed under this policy. In fact, the total amount of repairs covered by the warranty to date is approximately equal to the original purchase price of the policy itself. We have always worked closely with the warranty administrator and their inspectors to ensure claims are properly documented and submitted on your behalf. That said, we always want our clients to feel supported, and if there is anything further we can do to explain the response of the warranty provider please let us know. Thank you again for your loyalty and for taking the time to share your feedback. Sincerely, Thilo Schwill General Manager Audi Naples
Andrew,my service advisor was very nice,service fast and
Andrew,my service advisor was very nice,service fast and on time,they they clean and wash,I get very good deal,I will back for the next?s services
Andrew,my service advisor was very nice,service fast and
Andrew,my service advisor was very nice,service fast and on time,they they clean and wash,I get very good deal,I will back for the next?s services
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cesar, we are pleased to hear of your experience with us here at Audi Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Very wonderful people to do business with.
Very wonderful people to do business with. My sales person was outstanding! From the first contact to the conclusion of the deal. Also at time of delivery the car was perfect!
Very wonderful people to do business with.
Very wonderful people to do business with. My sales person was outstanding! From the first contact to the conclusion of the deal. Also at time of delivery the car was perfect!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, thank you for your positive review. We're glad to hear that you found our team here at Audi Naples so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
My air conditioning was not working in the backseat of
My air conditioning was not working in the backseat of the car. They figured out that a part was put in backwards and resolved the issue in a timely manner .
My air conditioning was not working in the backseat of
My air conditioning was not working in the backseat of the car. They figured out that a part was put in backwards and resolved the issue in a timely manner .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rocco, Here at Audi Naples, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!