Reviews
The Audi Insurance Policy, sold by Audi after the new car
The Audi Insurance Policy, sold by Audi after the new car warranty expires is a frustrating experience fraught with a failure to deliver and wasted time. Case in point, I brought my R8 in when the rear hatch would not operate properly. The cost was reimbursed. A short time later, the rear hatch woukd not open. I brought the car back to Audi. Your rep, confirmed I had just had the hatch repaired. Long story short, the hatch needed a part that failed. Bottom line, the insurance company denied coverage ( it was sold to me ($12,000.00 24 MO?s) as bumper to bumper coverage). Fact is, every time the car is in for a reason, the Audi sold policy requires an independent inspector to validate the efficacy of the need for the repair. In my most recent case the inspector denied coverage. BTW, in order to put oil in the engine, I was to either get the repair or every time you need oil, the rear tire must be removed so a mechanic (technician) can access a release on the rear hatch. I was advised that the process would be very costly. So I paid (a reduced amount) $ 1400.00, to repair the rear hatch. Caveat Emptor regarding anyone considering buying such a policy!
The Audi Insurance Policy, sold by Audi after the new car
The Audi Insurance Policy, sold by Audi after the new car warranty expires is a frustrating experience fraught with a failure to deliver and wasted time. Case in point, I brought my R8 in when the rear hatch would not operate properly. The cost was reimbursed. A short time later, the rear hatch woukd not open. I brought the car back to Audi. Your rep, confirmed I had just had the hatch repaired. Long story short, the hatch needed a part that failed. Bottom line, the insurance company denied coverage ( it was sold to me ($12,000.00 24 MO?s) as bumper to bumper coverage). Fact is, every time the car is in for a reason, the Audi sold policy requires an independent inspector to validate the efficacy of the need for the repair. In my most recent case the inspector denied coverage. BTW, in order to put oil in the engine, I was to either get the repair or every time you need oil, the rear tire must be removed so a mechanic (technician) can access a release on the rear hatch. I was advised that the process would be very costly. So I paid (a reduced amount) $ 1400.00, to repair the rear hatch. Caveat Emptor regarding anyone considering buying such a policy!
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- Buying process —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Andrew,my service advisor was very nice,service fast and
Andrew,my service advisor was very nice,service fast and on time,they they clean and wash,I get very good deal,I will back for the next?s services
Andrew,my service advisor was very nice,service fast and
Andrew,my service advisor was very nice,service fast and on time,they they clean and wash,I get very good deal,I will back for the next?s services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cesar, we are pleased to hear of your experience with us here at Audi Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Very wonderful people to do business with.
Very wonderful people to do business with. My sales person was outstanding! From the first contact to the conclusion of the deal. Also at time of delivery the car was perfect!
Very wonderful people to do business with.
Very wonderful people to do business with. My sales person was outstanding! From the first contact to the conclusion of the deal. Also at time of delivery the car was perfect!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, thank you for your positive review. We're glad to hear that you found our team here at Audi Naples so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
My air conditioning was not working in the backseat of
My air conditioning was not working in the backseat of the car. They figured out that a part was put in backwards and resolved the issue in a timely manner .
My air conditioning was not working in the backseat of
My air conditioning was not working in the backseat of the car. They figured out that a part was put in backwards and resolved the issue in a timely manner .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rocco, Here at Audi Naples, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
I have been a customer of Audi Naples for 14 years and
I have been a customer of Audi Naples for 14 years and have bought 4 Audi A8’s from them and just bought a 2026 Audi Q8 and have always been very satisfied with the purchase experience and service as well I would not go to any other Audi dealer in the area. Thanks for the great job Audi Naples look forward to the next 14 years or more
I have been a customer of Audi Naples for 14 years and
I have been a customer of Audi Naples for 14 years and have bought 4 Audi A8’s from them and just bought a 2026 Audi Q8 and have always been very satisfied with the purchase experience and service as well I would not go to any other Audi dealer in the area. Thanks for the great job Audi Naples look forward to the next 14 years or more
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Audi Naples is an excellent dealership.
Audi Naples is an excellent dealership. Just purchased my 2nd car there. The sales staff and service department is excellent. I have moved away from the Naples area, but decided to make a drive back there to make another purchase because of my previous wonderful experiences with this dealership.
Audi Naples is an excellent dealership.
Audi Naples is an excellent dealership. Just purchased my 2nd car there. The sales staff and service department is excellent. I have moved away from the Naples area, but decided to make a drive back there to make another purchase because of my previous wonderful experiences with this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dorian was super friendly and nice and made buying my
Dorian was super friendly and nice and made buying my first car super easy and simple. Also really liked how he was bilingual.
Dorian was super friendly and nice and made buying my
Dorian was super friendly and nice and made buying my first car super easy and simple. Also really liked how he was bilingual.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Juan, thank you so much for your feedback about Audi Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
The employees are wonderful!
The employees are wonderful! Drew, JJ and Sebastian . Service was great. Had to return car for tire pressure sensor.. wonderful explanation even provided an Uber for Mr and my dog
The employees are wonderful!
The employees are wonderful! Drew, JJ and Sebastian . Service was great. Had to return car for tire pressure sensor.. wonderful explanation even provided an Uber for Mr and my dog
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Beth for choosing Audi Naples for your service needs. We are very proud of our team and you can see why. Drew, JJ and Sebastian are very customer focused and try to earn your business every time you visit our dealership.
We had an absolute wonderful experience working with
We had an absolute wonderful experience working with Dorian Duron at Audi Naples for the purchase of our daughters first care-an Audi Q3. From start to finish, Dorian was professional, patient and incredibly knowledgeable. There was never any pressure, just genuine guidance and transparency throughout the entire process.
We had an absolute wonderful experience working with
We had an absolute wonderful experience working with Dorian Duron at Audi Naples for the purchase of our daughters first care-an Audi Q3. From start to finish, Dorian was professional, patient and incredibly knowledgeable. There was never any pressure, just genuine guidance and transparency throughout the entire process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're thrilled to hear about your wonderful experience with us. Here at Audi Naples we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!
Andrew was awesome He kept us informed through the entire
Andrew was awesome He kept us informed through the entire process & turned around the service very quickly. I really appreciate Andrew's professionalism & knowledge of the overall workings of my vehicle. He goes above & beyond every time
Andrew was awesome He kept us informed through the entire
Andrew was awesome He kept us informed through the entire process & turned around the service very quickly. I really appreciate Andrew's professionalism & knowledge of the overall workings of my vehicle. He goes above & beyond every time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Kimberly for choosing Audi Naples for your service needs and for your feedback! Andrew Sanchez is awesome. He is very customer focused and tries to keep his customers in the loop when their car is in for service. We appreciate you being part of the Audi Naples family!