Reviews
5 and a half hours is too long when you are paying cash
5 and a half hours is too long when you are paying cash for a car. We went into the dealership to find a salesman, they were all just sitting at their desks. Nick was the one to get up and greet us. We told him our story while driving the vehicle. We went in and he drew up the buyers order, we went to the bank. Everything should have been ready when we returned. At that point we waited another hour and a half to get into finance and we were the only ones there. When you give someone that much cash, you should at least be a priority.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to us directly at (936) 344-1258 when you have a chance. Thank you, and we look forward to hearing from you.
Thanks for your help!
A good experience overall. Service was able to get me in a little earlier than originally planned, was able to provide a loaner though initially they couldn?t and completed repairs in a timely manner. Paloma was great and a pleasure to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michael, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The sales person at the dealership is very friendly,
The sales person at the dealership is very friendly, helpful, trustworthy, thoughtful and also very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at MINI of The Woodlands. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service and honest people.
Great service and honest people. They treat you like family and want to earn your trust. I had a great experience and recommend anyone to go check them out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. we hope you'll consider us again in the future!
Excellent Customer service.
Excellent Customer service. This was one of the best car purchase i had. Visited the dealer ship to see the car and Brian was real helpful in showing the car and explaining about the car. Then further negotiations was smooth and great. The dealer did not add any of the dealer added accessories to the car which was my first experience. I i have to buy another car would really go back ther
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for your positive review. We're happy to have been of service to you. Thank you again for the great review!
Great and quick service, I was in and out same day and
Great and quick service, I was in and out same day and got the brakes done in less then an hour!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Bryan was very helpful, always available for questions
Bryan was very helpful, always available for questions and to provide necessary information to make the best decision. We are very happy with our Mini
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for your kind review; we are happy to pass along your comments to Bryan here at MINI of The Woodlands! Feel free to stop by if you ever need any more help.
Excellent customer service provided by the Service
Excellent customer service provided by the Service department. They took care of my MINI! Performed the services required and provided feedback on items coming due soon. It’s always a pleasure dealing with folks at MINI of The Woodlands!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paco, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very reliable and well maintained location.
Very reliable and well maintained location. I respect the fact that the service recommendations aren’t pushed up on me.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of MINI of The Woodlands and we hope to be of service again in the future.
Good dealership with good service and dog friendly as
Good dealership with good service and dog friendly as well. Also very clean waiting area.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests, and we look forward to your next visit!