Reviews
2021 mini
Overall I would not buy here again. The car I got had been a loaner and even though I asked about smokers using the car the reply was no it was not. Yet a few days later once the fragrance wore off it smelled badly of smoke it took me a few treatments and day of open windows to improve it. It June 10th and waiting for my plates called yesterday and was told not available called today and was told they?ve had them since May 20 When I went to buy it they would not take my USAA loan without putting a hold on it so I Gad to apply with them for a loan if I wanted the car sooner. I have bought 5 cars with USAA loan and this Gad never happened
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gaddiel, we are deeply disappointed by your experience at MINI of The Woodlands. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (936) 344-1258 -- we hope to hear from you soon.
Great place to buy a car and service
So far I have not haven't had any bad experience here at mini cooper of the Woodlands from buying my very first mini cooper last year to having my very first service done on my mini cooper to the small tire issue and alignment that I had with all the potholes that we have in the Houston area with all the major rain storms we have had lately
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melissa, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of The Woodlands! If you have any further questions, please give us a call. We're always happy to help!
Happy dog, happy life!
Dustin was great in helping me get the car that my dog Jaxx chose signed, sealed and delivered to San Francisco, far from its point of origin. He made the buying process easy and convenient. Consider this a testament to AutoNation's used car exchange program.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Doug, thank you for your kind review; we are happy to pass along your comments to Dustin here at MINI of The Woodlands! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great dealer
Aaron help us getting the car for my daughter, he made the transition smooth and funny . thank you Aaron for the great time we had there
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ruben, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of The Woodlands! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not impressed at all.
During this process, I was not updated one time by my service advisor. The repairs took over a week and a loner was not offered, instead I had to call and ask.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are deeply disappointed by your experience at MINI of The Woodlands. Please call our General Manager at (936) 344-1258 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Good service as usual
Prices are normal, the service was done properly. Usually they provide me a thorough diagnostic, but it as not done this time.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
My new countrymen
Great experience at Mini Cooper Woodlands everything about the purchase was easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Garrie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of The Woodlands. If you have any further questions, please give us a call. We're always happy to help!
Worst experience I’ve ever had at any dealership. They...
Worst experience I’ve ever had at any dealership. They knew I had a scheduled appointment to purchase a car coming from out of state and they sold it when I was about 3 miles from the dealership. No follow up whatsoever, even after I called to speak with the GM. All I got was a text saying sorry...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Norman, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 344-1258 to discuss what we can do to help.
Excellent Service
I brought my Mini in for a seatbelt problem and a problem with some of the lighting. The repairs were done right and were done quickly. Throughout the process, my service advisor, Francis, kept me informed and updated. Thanks to all, and especially Francis, for a job well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Larry, thank you for your kind review; we are happy to pass along your comments to Francis here at MINI of The Woodlands! Drive safe, and we'll see you on the road.
Great Service!
This was a very relaxing visit. The Service department maintained a safe environment. Thanks, Mini!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barbara, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!