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Rick Hendrick Dodge Chrysler Jeep RAM

(917 reviews)

Reviews

(917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Dodge Chrysler Jeep RAM from DealerRater.

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Very great experience at Rick Hendrick Dodge.

Very great experience at Rick Hendrick Dodge. Robbie and skip were great sales associates and helped me throughly through out every process of the transaction. Highly recommend if you?re looking for a new Dodge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gavin, we're glad you had such a wonderful experience with us!

I had probably the best experience I've ever had buying

I had probably the best experience I've ever had buying my Jeep. Robbie and Skip were both awesome sales guys! Christian is also amazing in the finance department! This is my second Jeep from this dealership and can't imagine going anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bo Taylor, we're so glad that we were able to go above and beyond your expectations!

I was greeted by friendly staff and my salesman from when

I was greeted by friendly staff and my salesman from when I bought the jeep 2 years ago stopped to speak. I dropped off the jeep and they called when it was ready. It was so simple.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Connie E, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This dealership is always a delight!

This dealership is always a delight! I love being helped by Samantha Mothershead! She is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jade, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Dodge Chrysler Jeep RAM.

I was unsure about the car I was looking for but Samantha

I was unsure about the car I was looking for but Samantha Mothershead helped me greatly! She was so helpful and friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jade Blalock, your satisfaction is our top priority.

Awesome experience ….

Awesome experience …. Tyler Durham was very knowledgeable and very helpful. I would definitely go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Scott Anderson, we are so happy to read such a great review about Rick Hendrick Dodge Chrysler Jeep RAM!

The new GM went above and beyond to solve a 2 year

The new GM went above and beyond to solve a 2 year warranty issue I had. I had been fighting corporate and service to try to help me since the truck was new. I bought the truck new here and serviced here. I couldn't get anywhere even though I did everything I was asked, had proof, submitted photos, got quotes and waited and waited. I was about to give up and never buy a Dodge again when Jonathan Bloom stepped in and made the whole thing right? Jon Taylor also was instrumental in helping me get resolve.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi T K, thank you for taking the time to leave a review for us at Rick Hendrick Dodge Chrysler Jeep RAM. We're happy we could meet your expectations!

The new GM went above and beyond to fix and ongoing

The new GM went above and beyond to fix and ongoing warranty issue I had been working to correct for 2 years. Corporate gave me the run around and lost my information twice. Service could not get anything done for me. I was about to give up but the New GM immediately fixed my issue. This is how a dealer should act when you buy your car there as well as serviced. Well done!!!! My truck looks perfect again. Thank you .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Tymkotz, thank you for sharing your positive experience!

These guys are world class.

These guys are world class. Answered all of my questions with extreme professionalism. Was willing to wait until I got the right car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alex Dufault, thank you so much for your high rating!

Isiah made the purchase of my new RAM seamless, Alex in

Isiah made the purchase of my new RAM seamless, Alex in finance also made the paperwork process quick and easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Edward, your wonderful feedback and rating mean a lot to us.