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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Service

The employees I have worked with are what Bill Utter Ford is and should be. Courteous and puts the concerns of the customer first. Thanks Bill Utter Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change and new break pads

Always a good experience with Bill Utter Service. Good communication regarding expectations on the work that needed to be done with no added pressure for other services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dependable Service!

I have used Bill Utter Ford for years, and appreciate their attention to detail and their professional Service Dept. staff! I have primarily used Danny M, who I trust, and I know he always takes care of my vehicle needs! Their shuttle driver was even a joy to visit with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you Phil!

Phil is honest and efficient! He helped me drive off the lot with my car the same day! I had an easy transition from my old vehicle to my new car with no hassle! Thank you so much Phil!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Honest

I had a great experience with Bill Utter Ford, they were very accomodating, professional, and above all honest about the cost and services. Mike Rodriquez was my salesman as was unbelievably knowledgeable about their products and the industry in general. He was super honest about each model and its pros and cons for our needs. I would highly recommend Mike as your salesman, GREAT JOB! Denise was awesome helping us with the aftermarket accessories that fit our needs as well. Overall a very pleasurable and painless experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Can't seem to turn an oil change quickly...

I have been a Bill Utter customer for three years now and following a great sales experience I just can't seem to get the same results with the Service Department. Once again, even with an appointment I waited 1 hour and 35 minutes for an oil change and tire rotation. This has happened before but is not likely to happen again...there are simply too many competitive and closer alternatives.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

Excellent service once again from from Eddie Church and the Bill Utter Ford Service Center. Very friendly professional and service was performed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Flawless

no where else is the epitome of excellence found more prominently than at Bill Utter Ford. the dealership is impeccable, and the people employed there are passionate about their jobs, and about customer satisfaction and brand loyalty. Mike Rodriquez is a consummate professional who knows the brand, is cognizant of his clients time and concerns, and delivers a stellar buying experience. He's the best at what he does, and its evident the moment you meet him. Denise Wolfe is a delight to work with as well, and she is a wealth of knowledge pertaining to anything aftermarket. she takes the time to explain options and the various costs associated with them allowing the customer to make an educated decision that makes sense to them. I cannot say enough accolades about these professionals or about this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

I enjoy having my F-150 serviced at Bill Utter Ford because of the polite, prompt employees. I am always kept informed and given a detailed description of work required and done. The waiting area is new, clean and very comfortable. Thank you for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

great service

just stopped in to check on a oil change no appointment. they were through in around an hour with oil change and tire rotation. quality service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.