Reviews
Service
The employees I have worked with are what Bill Utter Ford is and should be. Courteous and puts the concerns of the customer first. Thanks Bill Utter Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change and new break pads
Always a good experience with Bill Utter Service. Good communication regarding expectations on the work that needed to be done with no added pressure for other services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dependable Service!
I have used Bill Utter Ford for years, and appreciate their attention to detail and their professional Service Dept. staff! I have primarily used Danny M, who I trust, and I know he always takes care of my vehicle needs! Their shuttle driver was even a joy to visit with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Phil!
Phil is honest and efficient! He helped me drive off the lot with my car the same day! I had an easy transition from my old vehicle to my new car with no hassle! Thank you so much Phil!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Honest
I had a great experience with Bill Utter Ford, they were very accomodating, professional, and above all honest about the cost and services. Mike Rodriquez was my salesman as was unbelievably knowledgeable about their products and the industry in general. He was super honest about each model and its pros and cons for our needs. I would highly recommend Mike as your salesman, GREAT JOB! Denise was awesome helping us with the aftermarket accessories that fit our needs as well. Overall a very pleasurable and painless experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Can't seem to turn an oil change quickly...
I have been a Bill Utter customer for three years now and following a great sales experience I just can't seem to get the same results with the Service Department. Once again, even with an appointment I waited 1 hour and 35 minutes for an oil change and tire rotation. This has happened before but is not likely to happen again...there are simply too many competitive and closer alternatives.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent Service
Excellent service once again from from Eddie Church and the Bill Utter Ford Service Center. Very friendly professional and service was performed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Flawless
no where else is the epitome of excellence found more prominently than at Bill Utter Ford. the dealership is impeccable, and the people employed there are passionate about their jobs, and about customer satisfaction and brand loyalty. Mike Rodriquez is a consummate professional who knows the brand, is cognizant of his clients time and concerns, and delivers a stellar buying experience. He's the best at what he does, and its evident the moment you meet him. Denise Wolfe is a delight to work with as well, and she is a wealth of knowledge pertaining to anything aftermarket. she takes the time to explain options and the various costs associated with them allowing the customer to make an educated decision that makes sense to them. I cannot say enough accolades about these professionals or about this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
I enjoy having my F-150 serviced at Bill Utter Ford because of the polite, prompt employees. I am always kept informed and given a detailed description of work required and done. The waiting area is new, clean and very comfortable. Thank you for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great service
just stopped in to check on a oil change no appointment. they were through in around an hour with oil change and tire rotation. quality service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
