Reviews
Service
I had an appointment for an oil change and tire rotation. Other than being there for 90 minutes service personnel were very couretous and and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Greg Hall is always helpful and upbeat. He got my car in and looked at quickly. I felt confident in the assessment and will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
RMercado Review
Phil Tysinger was honest, courteous and pleasant to deal with. Never tried to push the deal. He sat and showed me the functions of the new truck, and he paired my phone before I left the lot. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Team
The buying experience was straightforward and simple. Staff is all super friendly and accommodating. This is our third purchase from Bill Utter and we will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Since 1987, Bill Utter has always been a very good dealer.
They are competitive, not pushy, and honest in their dealings. Their people are not just good at their work but are also good people. Try them, You will very likely like them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership experience
I really appreciate the fact that Bill Utter Ford continues to be a family owned dealership and it shows. My new F150 is the third vehicle I have purchased from Bill Utter. Alan Grubbs was my salesperson on all three transactions and has been responsive to my inquiries and based on my research, provided me with excellent pricing on our vehicles with no haggling and direct answers to any questions. Denise Wolf in the Accessories department is quick to arrange loaner vehicles and aftermarket accessories at convenient times, and Toronto Spikes in finance was just a nice guy to deal with in general and made the process fast and efficient. I've been very happy with our Ford vehicles, and it's nice to have a dealership that is fair and honest to do business with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience.
Corey Cuellar was our salesperson and he was great. Very knowledgeable and easy going. Took the time to answer and work thru every question we had (and there we many). Never felt pressured one way or the other. Very happy with our experience as whole.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bill Utter is an honest dealer
it is never fun to need damage repair but it is necessary at least Bill Utters makes you feel like it is done right even though there are places that could do it for less
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing experience
I'm truly amazed at my experience there. After being denied and feeling defeated I gave it once last try. Quincy was amazing. Went in on Saturday and drove off Monday in a brand new Ford. He was so nice and patient even when I wasn't. The process was pretty quick. I spent only a few hours on Saturday picking out a vehicle. Got all the paperwork to them Monday morning. Went back Monday afternoon to pick up my car. It was washed and ready to go. I was not really into Ford's but now I'm a customer for life and hopefully will be buying from Quincy for now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great attention to details
Great dealership. I have purchased several vehicles from Bill Utter Ford before. I will be back. The sales team is never pushy...but very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
