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Bill Utter Ford

(4,402 reviews)
Visit Bill Utter Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Recall

They were so many things that I have to say "They were Great ". Bill Utter Ford Rocks. Very nice and courteous. All My Vehicles are service there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service.

Great people in the service center. Always polite and easy to deal with. They didn't have a loaner available due to large volume while dealing with a minor recall, so since I was waiting at the dealership for them to finish, they expedited my repair to minimize the time I spent waiting. Much appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Warranty Service

My vehicle wouldn't start and I contacted Bill Utter on how I should handle the situation. Don Swift, a service manager, immediately acknowledged my problem, said to contact Ford Roadside Assistance, and set a service appointment for me. When I arrived Dillon immediately took the car in, remedied the problem and I was on my way within an hour. I trust this dealership to always do whats right. I have been a Bill Utter customer for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service Rep

Greg Hall is your guy if you want great service! He really knows his stuff! He explained everything to us and gave us estimate before any work was done. Thank you Greg! The actual person who put the battery in didn't appear to be very confident in the job he was doing and we watched him just visiting in between with another technician. There were only four cars being serviced at the time we were there. He also forgot to check fluid levels as we requested so we had to go out after he parked our car to remind him. Being thorough is something we look for in places that service our vehicles.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Recent service required on my F150. Got an appointment that matched my schedule and I couldn't be happier. Service tech explained what I needed and I got it fixed and on with my errands. Excellent service. Highly recommend you use this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Review

Excellent service from Eddie as always!! It is always an easy process, make an appointment and be clear with what is needed. He always gets the work done in the time he sets my expectations for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Surpassed my expectations.

Very happy with all I came in contact with at Bill Utter Ford. Friendly, knowledgeable and professional. I would highly recommend Bill Utter Ford to my friends and family when they are looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Reliable Service

Appointmeny was set and they were ready for me when I arrived. Clean/bright waiting area. Danny kept me updated. All problems were resolved, Very pleased overall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

service

The service advisor, Danny took time to explain the problem with my vehicle.He also showed me the old worn parts and new parts to fix my car. I also appreciated the shuttle service provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service, Timely response, friendly team

Took my truck in for a warranty recall & vehicle inspection. The team at Bill Utter handled my claim flawlessly. From scheduling my appointment, to handling the repairs in a timely manner, this team performs outstanding work. I would recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.