Reviews
Service
After bad service for several years at a fird dealer in Lewisville, I decided to try Bill Utter for servicing my expedition. Had a bad battery and wanted an oil change. Made an appoint on line and took it in. I waited for the service and they had it all completed in less than an hour. Waiting area great. The best dealer I’ve been to in a long time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A very positive new car buying experienc
I was in and out within a day. A great initial price, so no need to further negotiate, and speedy paperwork process. Highly unusual in my experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Routine Service
Bought my 2017 F150 Platinum here. Loved the experience and the maintenance staff is phenomenal! Danny is our guy for service and Tom in Used Cars is the most straight shooting salesman I’ve met.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchased new car.
The sales agent was very friendly and helpful. We came to a timely agreement on price. We reviewed all of the inventory on the lot.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No Worries
Great salesman and easy process. Love our vehicles! We’re definitely part of the Ford family. We got exactly what we wanted. We couldn’t have asked for more.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Great experience, helpful staff and willing to get the job done. Will continue to bring in my vehicles to Bill Utter Ford for my families needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
oil change
I went to dealership to see the amount of time to get my oil change and tires rotated. I was out in less than a hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service for both customer and vehicle.
I have purchased two vehicle's from Bill Utter Ford and the entire team, from Doyle to Mike and Denise, have been top notch and have created a very customer friendly approach. Would recommend Bill Utter to anyone wanting a new vehicle or needing service on their current vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First service after purchasing an Expedition
I made an early afternoon appointment. In less than an hour from the time I arrived at the dealership, my truck was serviced and I was on my way home. Every staff member I interacted with was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Understood problems and concerns and fixed them!
Johnny listened to my description of the problems and saw that they were taken care of. Took a little longer than they expected so gave me a truck to drive overnight. Appreciated the concern they showed and the followup to make sure everything was taken care of. Not many of those left! Good job guys and I will continue to be back. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
