Reviews
Customer service
Bill Utter Ford There is no better ford dealership to go to, they take pride in what they do, they are always informing you of what’s going on, they have great service advisors especially a guy named Eddie Church We are at Ford family and we love Bill Utter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Retrain sales tactics
We were looking to get an suv, and we found one that we liked. But price was high, and they were not willing to try to negotiate at all. I get it’s all about making money and it’s a business, but sometimes making the customer feel like you actually want to help them would go a long way. And possibly would have made a purchase.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Best by far!!!
Would recommend to anyone and everyone!!! The salesman worked with me day in day out an got me exactly what I wanted! Above and beyond!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brand New
My door was replaced and my car returned to me looking brand new. All the people that I dealt with were friendly, honest, and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2018 Ford Explorer
Great dealership! This was our fourth purchase from Phil. Mike handled our financing again. Everything was smooth and quick. We were in and out in under 90 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excelleny service. I would recommend Bill Utter
Excelleny service. I would recommend Bill Utter Ford for Service and Sales. My vehicle was serviced on time and the communication was excellent. Dillon did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Latest Service
The only problem encountered was way too much time between the vehicle finished and the paper work ready for payment so one could leave and go home/to eat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Got in and out realtivley quick.
Erin was very nive and patient with my husband who has had a stroke and does not talk very clearly. She listened and took good care of him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service
Great, friendly and depending on the day, fast service! A little more attention to detail whem replacing batteries, maybe clean the terminals as a courtesy. Other than that minor issue, I strongly recommend shopping or servicing here.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
EXCELLENT
I have bought, leased and serviced my vehicles at Bill Utter Ford for the last 20 years. They are great people that provide great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
