Bill Utter Ford

John was so far the best person I have dealt with in the service department. His commitment to fulfilling expectations was great. John was very professional and friendly.

Employees were very nice. They assisted us with all our questions and concerns. The vehicle we purchased had existing damage and they got the repairs done. Would reccomend to anyone looking for a vehicle.

Prior to my factory warranty expiration my check engine light came on and I was advised to come in and have them go through my car from bumber to bumber and make sure no future issues may occur. The service team has been great over the last year I have owed my 2017 Ford focus. Thanks!

They always provide excellent service and help. I appreciate being appraised of recalls and the dealership’s willingness to make it right. I enjoy using the service center and even waiting is pleasant.

It was quick and easy to get an appointment. When I arrived, they immediately took charge of my car. The waiting area there is more comfortable than most, with coffee and bottled water readily available. My car is once again "good to go" and the bill was less than expected. Then, the next day, I got a call from them following up to make sure everything was OK with the car. It's hard to beat that kind of personalized service.

I apologize in advance for the long review, but your site says to be specific. I called ahead to confirm the information I saw online when making my appointment. I needed to be located near work & drop my vehicle off for servicing & needed a courtesy ride back to my office 1 mile away. I was told yes, someone could take me back to my office when I dropped the vehicle off for the 10:30 AM appt. As soon as I checked in, I mentioned needing a ride to my Tech who pointed & said see someone over at the Check Out Desk. So I wandered over to the desk and there were 3 ladies sitting there and one man who looked like a manager perhaps. They were all talking to each other and trying to figure out how one girl should log in to a particular system. After 2-3 minutes, someone finally acknowledged my presence & apologized, but didn't ask if they could help me. After several more minutes of the man & 2 younger ladies discussing the one girl's log on issue, the other lady asked if she could help me. I moved back around to her side of the counter & she said the driver was out right now taking other people places & would be back soon. When I asked how long it might be, she said she didn't know but would call the driver. I took a seat to wait. After 5 minutes or so, I went back up and asked again, how long before the driver was back. She said he would be about 15 minutes from the time she called him. I'm thinking OMG, I'll be here nearly 30 minutes by then! So I go back to my seat and wait, text my boss and apologize for the delay. After 20 more minutes, I get up and approach the lady again but she is on the phone. I ask one of the other younger girls who says she has no idea. I go back up to the service desk to look for my tech to ask how long my truck will take to be done, but he's on the phone. Finally, he's available and checks to see where the truck is and it's sitting outside the bays still waiting to be started. I ask again about the courtesy shuttle and I am told to wait while he checks on it. While he's checking the driver returns and my tech says, he'll get him to take me first. Well, no one else was waiting for the shuttle so we left. I had been there an hour & 10 minutes! Needless to say, I did not ask for the "courtesy" shuttle to come back and get me when my truck was done 2 hours later. I called my niece and asked her to come by on her way home (20 minutes out of her way). So at 4:00 PM when she arrives I leave work early and go to pick up my truck. I had lost over 2 hours of productivity, which was completely unplanned and I had tried hard to avoid. I will never have my vehicle serviced at this location again. If you made it this far, you should also know that my husband said when he was looking to purchase my truck 10 months ago, he had spoken to the internet sales team after looking at the online inventory and had a terrible experience with them also. This is why my truck was purchased at the Grapevine Ford dealership and not at Bill Utter Ford.

Extremely disappointed with Stan Pack Ford Country service department over last several years, I called Bill Utter expecting the same runaround - Much to my surprise It was a full 180 turn around for me. Rob Capule treated me as an important person. He was respectful, precise, gracious and I am still in awe of how well my problems mattered and were handled extremely timely. Then John Mays with Enterprise was also extremely accommodating and my troubles were all taken away. Bill Utter should be most proud of his team - They are above par! Thank you so much. These guys have put my trust back in service. Super nice and went over and above to make my situation great!

Great service everything was explained full very easy to understand very professional group of people working service manager Danny Morris great to work with kept me abreast of everything happening to my truck.

Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management clearly understands the motto: “Take care of your customers or someone else will!”

I was sold a car that I could not drive due to a recall. I had to call multiple times to multiple people and still can't drive my car. I understand the parts have not arrived so it not there fault it's the dealerships