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Mercedes-Benz of Augusta

(1,003 reviews)
Visit Mercedes-Benz of Augusta
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (706) 955-2369 (706) 955-2369
Used (706) 664-2167 (706) 664-2167
Service (706) 955-4306 (706) 955-4306

Reviews

(1,003 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Augusta from DealerRater.

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For the entire time, I felt that I wasn't being taken

For the entire time, I felt that I wasn't being taken advantage of, I was being helped.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent and prompt service.

Excellent and prompt service. I drive both of my cars E class and S class from Columbia SC for the experience at this dealership for more than 20 years! The absolute best Service Manager in Mr. Tyrone Price. The service advisor Corey made me feel like a valued customer and handled all of my concerns professionally. I brought both of my cars in at the same time and the service was first class no doubt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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An excellent service facility mow, much improved over the

An excellent service facility mow, much improved over the past couple of years and a pleasure to use the waiting area facilities.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department was extremely courteous, efficient

The service department was extremely courteous, efficient and helpful, went over the mechanics notes with recommendations, answered all questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ryan Thompson is by far the best service advisor we

Ryan Thompson is by far the best service advisor we always use him plus appreciate shuttles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

First class dealership!

First class dealership! I've purchased four cars here and have used them exclusively for service when needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Customer service was the best showing Patience,

Customer service was the best showing Patience, knowledgeable, courteous, timely. Appointment was easily scheduled within a week

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The service department was ready for me, and had

The service department was ready for me, and had everything in their notes that we had discussed. They have a comfortable waiting area with free coffee and snacks. They stay in contact with you the entire time via text and even send you a link to a video from the technician! Gave me a ‘military discount’ also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Quick to greet you when you arrive Services at a fair

Quick to greet you when you arrive Services at a fair price and in a timely manner GREAT JOB I will send all my friends to the Mercedes Benz of Augusta dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

I brought my 2013 E350 4 Matic in to replace a headlight.

I brought my 2013 E350 4 Matic in to replace a headlight. My service visit was outstanding as usual. The staff was quick and friendly. The dealership looked great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mark, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!