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INFINITI of Thousand Oaks

(360 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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Dennis in Fleet department walked me thru

Fabulous Personnel both in service. The Fleet department especially Dennis were on the top of their game, great service and very caring. I would highly recommend their team for your next car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad that we could provide you with excellent service and thank you for your kind words!

Great service at the dealer infinity , good skills from

Great service at the dealer infinity , good skills from the service technician on the dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Always our goal, thank you!

Patty Ramirez handled everything and even discovered my

Patty Ramirez handled everything and even discovered my new battery was bad and had it replaced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Coreywb1, we are glad we could help!

Service representatives Alba and Virginia are amazing and

Service representatives Alba and Virginia are amazing and attentive. Staff in reception area very nice and kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are happy to provide you with an excellent customer service experience!

I have owned Infinities since 2005.

I have owned Infinities since 2005. This is my fourth one. I’ve always had them serviced at the Infiniti Of Thousand Oaks dealership. They are very competent, knowledgeable and accommodating. I would highly recommend them for any of your servicing needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us for over 15 years with your vehicle's service! We always appreciate having repeat clients and can't wait to see you again in the future! -SH

Great service.

Great service. Brian is my go to guy. Free loaners, great car wash, waiting area clean and we'll stocked

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so thankful to have you as a loyal customer and we're happy to hear that Brian has treated you wonderfully! We look forward to seeing you for your next service appointment! -SH

I was blown away by the service and professionalism from

I was blown away by the service and professionalism from Kyle at Infinity of Thousand Oaks. I flew in from San Francisco because they had the make and model that I wanted, and Kyle picked me up at LAX and drove us to the dealership. He was courteous and polite at all times - I never felt pressured or "sold". He and the finance/paperwork guy made the whole process easy and quick. Can't recommend them enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for making the long trip to Thousand Oaks! We are so glad we could get you the car you wanted and provide an exceptional experience throughout the process. We hope we can assist you again in the future! -SH

Purchasing new car

Was looking at the QX60, and Edwin Alas from Thousand Oaks Infiniti,was the salesperson assisting me. Very friendly, professional, and very knowledgeable about all the details of the vehicle. I was looking for a particular color, and a few days later I got a call from Edwin saying the QX60 that I was looking for just came in! Went to look, was exactly what I was looking for! Everyone there was very friendly, from Finance managers,(Christian, Rob), salesperson Edwin! Overall experience was pleasant! Talk about service, I was having issues linking up my garage door, and I text Edwin, thinking he might suggest something, he came to the house on his day off, and linked up the garage door, and asked if I had any other questions about the car! Told me to call him, if I have any questions!!! Awesome guy! Awesome service! Never had this type of service from any car that we have purchased in the past!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

That's our goal to go above and beyond your service expectations!! Thank you for your business, we hope you'll become one of our lifers!

This was one of the best car buying experiences that I

This was one of the best car buying experiences that I have ever had. Joel Gonzalez was was very knowledgeable, professional and a pleasure to deal with. Joel and finance manager, Cristian Arreola, made this transaction easy with no hassles. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Maanpa66, thank you for your kind words and this wonderful review! We really appreciate your business and are happy your transaction was smooth.

I loved Westlake Infinity Dealership!

I loved Westlake Infinity Dealership! I ran over something and was worried about the possibility of damage to the car, They checked everything out and found out my car was just scrapped on the bottom but ok! Then they washed my car and I drove off happy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nice to hear that, that's always our goal!!