Reviews
Knowledgeable staff; Good lease terms; Employees are
Knowledgeable staff; Good lease terms; Employees are courteous and helpful. Had questions about car features after I leased, and they responded quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a CX-3 from Carlos this past weekend.
I bought a CX-3 from Carlos this past weekend. He was super helpful and nice to work with. Got a great deal and would highly recommend their services!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service department team is a well oiled machine and
The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They will try and rip you off at the service center.
They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to recalibrate my windshield and then told me the day I was supposed to pick up the car that there were issues with the said windshield. So.. they were going to charge me for a service they didn’t perform and got caught by the fact that they couldn’t justify it. 🤯
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.
We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.
AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR
I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more
How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA
This dealership is one of kind.
This dealership is one of kind. They treat you like family. I love it there. They take such good care of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michele, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Absolutely terrific.
Absolutely terrific. Dealing with their service dept is a pleasure, Brian, my service advisor is the best!! My car is 15-years old and looks / runs like new largely due to Brian (Service Advisor) Julio (Service Mgr) and their team of top notch technicians. The best service experience - consistently - in all of my 50+ years of driving !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!!! Our team thanks you!!
Good customer service, good communication, good loaner
Good customer service, good communication, good loaner car. Overall very satisfied Everyone was very friendly and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to provide the best service and we are thrilled to hear that you were satisfied with our dealership! Thank you!
I bought my first Infiniti from thousand Oaks and the
I bought my first Infiniti from thousand Oaks and the service has always been Great! You can expect courteous, friendliness, honesty and professionalism from their staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review and are happy to have you as a customer! Thank you!
I have owned at least 6 Infiniti's.
I have owned at least 6 Infiniti's. Your dealership is top tom bottom the best with whom I have worked. It is clean, thorough and over delivers in every way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
thank you for those kind words, that's always our goal!!!
Courteous and knowledgeable service advisor.
Courteous and knowledgeable service advisor. Work was completed in a timely fashion and performed excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
that's what we strive for everyday< thank you!!