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INFINITI of Thousand Oaks

(360 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (877) 613-5486 (877) 613-5486
Used (866) 440-4808 (866) 440-4808
Service (866) 749-4853 (866) 749-4853

Reviews

(360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Thousand Oaks from DealerRater.

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Infiniti of Thousand Oaks has excellent employees, always

Infiniti of Thousand Oaks has excellent employees, always helpful and the service department is top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We aim to please!! Thank you!

Always a great experience.

Always a great experience. Brian takes good care of me and my car. Infiniti of Thousand Oaks is the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Charlene!!

This Infiniti dealership is professional in every way.

This Infiniti dealership is professional in every way. The detailing on my car looks fantastic. Plus, the service team is very friendly and engaging.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Kim!!

Infiniti of Thousand Oaks in the best of the best.

Infiniti of Thousand Oaks in the best of the best. Excellent in every way. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much!!

Kind, respectful, knowledgeable , always friendly and

Kind, respectful, knowledgeable , always friendly and helpful. It is a pleasure to do business with infinity because of Brian

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We thank you, and we are extremely proud of Brian!!

Very nice, no pressure, and always helpful.

Very nice, no pressure, and always helpful. Dennis takes care of me every time I lease a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

As always we appreciate your business and will always strive for excellence!

Employees are friendly and helpful also notice they

Employees are friendly and helpful also notice they always offered you a drink that kind of approach make you feel welcome.keep up a good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for those very kind words and we will continue to give you that outstanding service!

Very Professional and Genuine people.

Very Professional and Genuine people. A satisfied customer. We definitely recommend the dealer for your Auto Purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bill Brar, thank you for your kind words and this wonderful review!

This was the first service I’ve had since we purchased

This was the first service I’ve had since we purchased the car. Friendly staff and extremely helpful explanation of the new software

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Boblandryiceboss, we are very happy to have provided you with such a positive experience!

My G 37 has been serviced at the Infiniti thousand Oaks

My G 37 has been serviced at the Infiniti thousand Oaks dealer since I bought the car in 2007. At that time, Julio Ramirez was my service/maintenance person go to. He was so helpful, knowledgeable, personable and deservedly now the service manager! He knows my car inside and out, more than I do. The others are great too. Each person who has assisted me from the receptionist, service and driver is knowledgeable and professional. Appreciated Raul’s friendly service by taking me and bringing me back while car was being serviced. I learned more efficient driving routes! Can’t say enough wonderful things about Infiniti Thousand Oaks. They all strive for the highest and best customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.