Simi Valley Ford

Brought truck in Monday morning for noisy blower motor and 90K service. Was told 90K service could not be completed because of bad lug nuts and parts... would be in Tuesday morning for blower motor and repairs would be completed Wednesday afternoon. Had not heard anything by Wednesday afternoon and called for status. Even though I have full coverage extended warranty, I was told they had just received approval and work would start Thursday morning. This was unacceptable as I needed the truck Thursday to prepare for a trip. Had the dealer button up the truck and return it to me Thursday. Made arrangements to bring truck back in with new lug nuts on my return from my trip. 90K service would be completed and blower motor repairs would be done in short order as they already had the parts and approval. Brought truck back in on Wednesday morning, following my trip, to finish repairs. Received call Friday morning stating that while they were working on the blower motor Thursday evening, parking brake got released and truck rolled across lot and smashed into another vehicle causing major damage to rear end of my truck. I was told they would finish blower motor repair and take the truck to a body shop for repair. Service manager told he would call me with an estimate of the time to complete body work; probably 1 to 2 weeks. A week later I had not heard any word from dealer and I called for a status report. I was informed they had just received the appraisers report and work would be started shortly. Monday morning received paperwork from body shop to sign so they could start work on truck. Received 4 calls over the next 10 days, while body shop finished with the truck, to keep me updated on progress. Work did not go as scheduled. Finally, 3 weeks after I was informed of the damage to my truck, I got my truck back. I immediately discovered that the back up alerts on the bumper that was replaced were not working. They found the connector was smashed and needed to be replaced. Connector was ordered and I'm still waiting to be called so it can be repaired. It was also discovered that the 90K service had not been completed and I had to wait for that work to be done before I could have the truck. This dealer does not seem to be able to complete work when promised and does not show any concern for the inconveniences it causes the customer. I am very unhappy.

I recently brought my 2018 Ford Escape to Simi Valley Ford for a Service Engine issue. Lisa my Service Advisor was very friendly and super efficient. The... Technical Staff very, competent and my problem got fixed quickly. I can recommend this Dealer/Service Provider to everyone. B. Waggoner

This is the best car dealer I've ever been to. They gave me an amazing deal and the routine checkups are super cheap and they're always happy to see me.... One of the sales guys even went out of his way to give me a ride home in his car on his lunch break since the shuttle was out and about already.

Great customer service. I would definitely recommend it to anyone who is looking for a new place to have their cars work on. Thank you very Ford team....

From the owner and throughout the entire organization going back 20 years this dealership is the best! Always fair and friendly the service department... exceeds expectations every time! I recommend everyone to make this dealership their only choice!

Took my car in for 50 thousand mile xx! Everything was done in a timely fashion. The service person which was Mark called me a few times during the day... to let me know where they were!

My battery was leaking and my cables were corroded. A 2018, only 16 months into the warranty and they told me it wasn't under warranty because I didn't... bring it into service to them. Uh? They said it was MY fault, that the leak would have been seen if I brought it to them for service. I had my car service there all 3 times since purchase. I went ONCE to another place because of a road trip I was going to take and I couldn't get in with them. How could they possibly know at what mile this leak started? Anyway, it was a horrible abuse of the warranty vs. not covered. By the way...it was covered. And I had it fixed. I was very bummed because I loved getting my car serviced there, everyone was always very nice. But this, this just was wrong...they were just looking for the money.

The folks at Simi Valley Ford were very friendly and got the repair done very quickly. Everyone there couldn't be nicer. I would bring my Mustang back... whenever I need service.

Happy with everyone involved there for The last 10 years. Keith and Debbie are two people who I will dearly miss when I move out of the area next month...

My family has 4 Ford vehicles and we take them all to Simi Valley Ford. Everybody is so nice and they offer prompt shuttle service. Mark always greets... us and remembers our family members and asks how they are doing. Advisement is given on whether or not a service is needed with confidence that the answers are honest and informed. Thank you Simi Valley Ford.