Reviews
Jarek helped me with the purchase of my new 2025 Ford
Jarek helped me with the purchase of my new 2025 Ford Bronco Big Bend and it could not have gone better! He was helpful, professional and nice! He made sure the whole process went as smooth as possible!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience with the team at Cella Ford was excellent!
My experience with the team at Cella Ford was excellent! Every employee that I met was so nice and professional. Not once did I feel like I was getting a sales pitch, my questions were answered, and my requests regarding the car’s service history were all met. Louis was so polite and helpful. I am recommending Cella Ford to all of my friends who are in the market for a new ride. Great group of folks and very professional from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Helpful and friendly staff, easy experience in the
Helpful and friendly staff, easy experience in the service department. Helped with convenient appointment time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No sales pressure and very friendly.
No sales pressure and very friendly. Took time to explain to my daughter how car options worked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Salesman Nico was very nice.
Salesman Nico was very nice. Finance agent Lisa was also very nice. Computer program was down, so it took longer for them to hand write it. Not there fault
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service is always found at Cella Ford
Excellent customer service is always found at Cella Ford in Bew Bern. They made our Ford Bronco purchase just as smooth and easy as it could possibly be! Thank you Cella Ford for our amazing new Bronco!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience.
Excellent experience. Ryan was very patience and knowledgeable about the Honda Accord we were interested in buying.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a used 2021 Chevy Bolt EV last month.
I purchased a used 2021 Chevy Bolt EV last month. The entire transaction was completed via email and phone at a distance of almost 1000 miles and everything went off without a hitch. The team at Cella was professional, attentive and helped me with information at every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Love my new Bronco Sport!
Dealership called as soon as they had one come in so I could test drive. Cella has been my neighborhood Ford store for 15 years and I am always treated well. Traded my Ranger Lariat for this vehicle because the Ranger (which I loved) no longer fit my needs. GREAT ride, handling, and glad to have GOAT drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Maureen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Great to work with an highly recommended!
Great to work with an highly recommended! The whole team at Cella went above and beyond to make the entire buying process seamless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car