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Bob Moore Ford

(2,403 reviews)
Visit Bob Moore Ford
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–6:00pm
Tuesday 10:00am–7:00pm 7:00am–6:00pm
Wednesday 10:00am–7:00pm 7:00am–6:00pm
Thursday 10:00am–7:00pm 7:00am–6:00pm
Friday 10:00am–7:00pm 7:00am–6:00pm
Saturday 10:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (888) 903-5143 (888) 903-5143
Used (888) 388-5706 (888) 388-5706
Service (888) 388-6191 (888) 388-6191

Reviews

(2,403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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New truck purchase

Very friendly and got to the price ASAP and not a lot of hassle back and forth. I would recommend anyone to give them a shot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service

Took my car in for recall services. Great communication from service manager. Very friendly group of people. I will continue giving my business to Bob Moore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Routine service

Service was great and met my needs for time and availability. I would recommend this location 10 out of 10 times. They have been my service provider for several years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts, John! Your recommendation means so much to us and we're so happy to have earned it. We sincerely value your business and look forward to your next visit!

Outstanding customer service

Great bunch of people @ Bob Moore Ford and outstanding customer service.I would definitely recommend this Ford dealership to all my friends. I will definitely go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great work

Tech was very helpful in diagnosis of vehicle. Came in for a check up and service took care of my vehicle in no time at all. Great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that our team took great care of you during your visit! Feel free to reach out to us if you need anything. Have a fantastic day!

Fuel leak

I had a fuel leak on my truck again. They replaced the leaking fuel pump. They replaced the leaking fuel pump under warranty because I had to have it replaced less than two years ago. All I had to pay for was a fitting that was about to break.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2019 purchase

Everyone was very polite and helpful through the process of purchasing the truck. The price was exactly as negotiated. We have not visited the service department yet but hoping for a good experience there also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and congratulations on your new truck! Please reach out to us if there is anything else we can do for you. We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

Great experience

Walked in not knowing what I even wanted and came out perfectly happy. Matt did an excellent job and showing me the different options and finance worked hard to get the deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Brian, we strive for 100% satisfaction, and it is great to see you had such a wonderful car buying experience at Bob Moore Ford. Please don't hesitate to reach out if there's anything we can do for you. Take care.

Wheel drum replacement

Communication, service, and shuttle service were all great. A mechanic road with me to identify the issue, they fixed it the next day. Pricing was consistent with national average but I got the confidence from having an actual ford mechanic work on my car. No one likes to drop cash on service but if you have to it feels like knowing it will be done right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Keep up the good. I will bring my car back. Thanks Dont like to say much, because I do not like to type. Let just me select the stars. Not taking anymore of these.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!