Reviews
Excellent Staff @ Bob Moore Mazda
I found a used 2016 Miata on cars.com at Bob Moore Mazda in Oklahoma City. I chatted on line on separate occasions with Angel and Chris to get information on the car. I booked a one-way ticket to Oklahoma hoping the car was all it was represented to be. The pictures on cars.com showed a very clean car inside and out. My salesman, Elton Rhoades, picked me up from the airport and took me to the dealership. I proceeded to test drive the car and decided to buy it. It was a slow day at the dealership but the atmosphere was relaxed and everyone I encountered was very nice. The entire process was a pleasure. I felt like I got to know Elton on a personal level in a very short period of time. If you're looking for a Mazda in the OKC area, Elton is your man.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast and Friendly
I was very happy with the service I received. No sitting in a closed room waiting and waiting. The Salesperson, John, was very helpful, explained each step of the process to me so I wasn't sitting there wondering what was going on. Open setting! I could see where everyone was. Other employees stopped to ask me if I wanted some water or coffee, manager even came by to thank me for buying a car here. Financing went smoothly and I was ready to drive away in a new car within two hours of arriving.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cynthia! Thanks so much for your feedback. We're glad our team could help you find a car you love. Have a great day!
Excellent new car buying experience!
Terry Johnson, gave me every reason I needed to purchase a Mazda from Bob Moore. He helped me to get the best price for my trade and his guidance and knowledge enabled me to make the best decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful car buying experience
We had the pleasure to purchase a Mazda 6 from Bob Moore Mazda. Our sales person Bobby was very informative, nice, not pushy and very knowledgeable. We had a great experience in the finance department also. The dealership was outstanding and we would definitely recommend and return to buy a car from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback. We're glad Bobby could provide you with a great experience. Enjoy your Mazda6!
OUTSTANDING EVERYTHING!!!
Where do I start. We were looking at an older Mazda at Bob Moore Mazda for my fiancé who wanted to trade her Ford Escape for a two door. The car was nice and drove very well. My concern was the safety issue not from the car but from being hit by other drivers. I discussed this with the Used Car Manager, Travis Jacques, and we looked at other vehicles. Along with him and Michael Sanchez, the sales Consultant, they showed her a 2012 Honda and after the test we drive she really liked it. The problem she had was the car, which was red, had no character. Travis said not a problem. He researched different sites and came up with several ideas. We decided to paint the roof black and he showed us different styles of Rims that went well with the tires and gave the car some much needed character. They were already going to replace the back bumper which had nice dent in it and were asked if we would like a Spoiler put on? We decided to add the red spoiler and go with what he suggested. We also decide to have the back light covers shadowed in. All this was done and well within our budget. We even got a loaner vehicle that was a joy to drive. Travis and Michael were never insisting or pushy and we never felt pressured about anything. He let us talk alone when we wanted to and gave us plenty of space. We ended up getting the 2 door sports vehicle that my fiancé wanted and were very well satisfied with everything. He gave us top dollar for our trade-in and a deal we could not pass up on. When we went to finance, Matlin Mixon, the Business Office Manger did everything he could to get us the best deal for our money. All of our questions were answered and we left there very satisfied. When we picked the car up we were very satisfied with the outstanding job they had done. Again, outstanding customer service from everyone involved. Will definitely will go back there and tell our friends about this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is great to hear! We're so glad our team could put their heads together to think of some creative ways to give your fiance's car some character. Let us know if we can help you out in the future!
Bush League
Financial guy great. No one to clean car after purchase. Took floor mats out of vehicle hoping we wouldn't notice very bush league.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bush League
Finance guy was great all else terrible. Nobody available to clean car after purchase and then fliir mats were missing when we got ready to leave. Very bush league.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Barry. We're disappointed to hear you had a bad experience and we'd like to learn more about what happened. Would you mind responding privately with your contact information? We'd be happy to have our General Manager reach out to you to discuss the situation. Thanks for bringing this to our attention!
Elton Rhoades is great
I thoroughly enjoyed working with Elton Rhoades. I knew what I wanted and he didn't try to sell me anything else. He made the purchasing experience nice.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're so glad Elton could make your experience fun and hassle-free. Thank for being part of the Bob Moore family!
Buying Our First Mazda
Terry Johnson did an exceptional job of answering our questions about every detail of what we were looking for in a vehicle. We bought a new Mazda from Terry and we have high confidence that we understand the value package and made an informed decision. John Crosby, Marcus Wait, and Matlin Mixon also worked with us and made our buying experience a very positive one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback! Buying a new car is a big decision, so we're glad our team could make your experience fun and hassle-free. Have a great day!
Very accommodating
I've been working with Micheal for a couple of months now and he was very patient and helpful in helping me decide on the perfect car for me. He made the purchasing process as painless as possible and my first car buying experience one to remember! I would most definitely recommend Micheal as Bob Moore Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your great review! We're so glad Michael could make your car buying experience pleasant and help you find a car you love. Let us know if we can help you out in the future!
