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Used 866-941-3053 Email Dealer
Service 888-632-3958

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Sales 12:00 PM - 6:00 PM
Service Closed
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 12:00 PM - 6:00 PM
Mon 7:00 AM - 6:30 PM
Tue 7:00 AM - 6:30 PM
Wed 7:00 AM - 6:30 PM
Thu 7:00 AM - 6:30 PM
Fri 7:00 AM - 6:30 PM
Sat 7:00 AM - 4:00 PM
Sun Closed
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Reviews

4.0
Average based on 42 reviews
  • transmission fluid changed & serviced

    My husband and I purchased a chrysler 200 a couple of years ago. We had a chrysler 300 but the milage was high and we had bought it from a private...


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    My husband and I purchased a chrysler 200 a couple of years ago. We had a chrysler 300 but the milage was high and we had bought it from a private owner. This was our first experience with a dealership and it was great. Gerald Benton helped us so much and was very patient. He did everything he could to get us into a new car that we would like. We went to have the transmission fluid changed and it went fine. The price was kind if high in my opinion, but then again I don't know what the "average" is. I searched around online to have an idea and it was a bit higher than I expected. It was around $80.00 to have the fluid changed, but it was $100.00 for labor and then plus tax, so I payed almost $200.00. So beware, it is not cheap. I chose the dealer because their technician are trained for the specific cars they sell. I heard horror stories about places like jiffy lube and other popular mechanics, so I chose to be safe and pay a little more and take it to the dealer. Overall, I am satisfied. I would recommend this dealer, but always do your research before you go into any dealer.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Worst Customer Service Ever

    This has been me and my boyfriends 3rd time here and EVERYTIME I have not liked it yet we keep coming back. This last time really threw us over th...


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    This has been me and my boyfriends 3rd time here and EVERYTIME I have not liked it yet we keep coming back. This last time really threw us over the edge when we were greeted by an older Caucasian man with white hair who was so unprofessional, shirt tucked in the front not tucked in the back, never spoke to us except "this way" and if that didn't set you off he smoked the whole time while walking us around the lot and then here's the icing on the cake, while looking in a vehicle he took off and we never saw him again until pulling off the lot while laughing at us with a coworker. Very disappointed in this dealership as a hole every single time especially this very last time and we will NEVER go back! Please please consider going ANYWHERE ELSE BUT HERE!!!!!

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great place to do business!

    My family has purchased 6 vehicles from this dealership in the past 12 years. Everything from working with Mr Lo, financing to Thomas in service h...

    Dealer Response

    Tom- Aside from being thankful to have done business with you and your family for 12 years and counting, we are thankful to have built a relations...


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    My family has purchased 6 vehicles from this dealership in the past 12 years. Everything from working with Mr Lo, financing to Thomas in service has been great! They work to build relationships, and repeat business! Every time we've gone there, it's like meeting up with family!

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom- Aside from being thankful to have done business with you and your family for 12 years and counting, we are thankful to have built a relationship with you where it practically is meeting with family! You are important to us and we plan on keeping it that way! Thank you for your review. We look forward to seeing you again soon. Best, Randy Ford, Sales Manager, randellford68@hotmail.com, 865-690-1611


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Service & Repair

About Our Dealership

Dealer on Cars.com since August 2010

The largest selection of NEW and PREOWNED Chrysler, Jeep, Dodge, Ram products in the Knoxville area! Larger selection always means lower prices here at Jim Cogdill Dodge Chrysler Jeep Ram.

"Tennessee's #1 Jeep, Chrysler, Dodge, Ram Dealer"