Reviews
Friendly and fast I didn't have to wait long..I enjoyed...
Friendly and fast I didn't have to wait long..I enjoyed watching Mike & Molly while I waited..Thank you Danielle.. Everyone was friendly and helpful..will see you next time 👍😁😎
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the outstanding review! It was such a pleasure working with you, and we hope to see you again!
The service advisors weren’t very friendly, I felt like...
The service advisors weren’t very friendly, I felt like they were trying to take me! Kept pushing different things after I told them no serval times. They had no other vehicles in the shop, I asked them to look at an issues that was going on with my vehicle you guys replaced less than a year ago that’s under warranty from being fixed. she said she would when I went to check out asked her about it, she looked like oh dang I forgot, instead she got an attitude and said “ you have to make an appointment” why didn’t she tell me that before? One for the worst experience I had here! This place looks like it’s going out of business, no cars on lot, no business there but me, just staff that are rude, I can see why it could be closing!
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to bring this to our attention. We try to be diligent to ensure all customer concerns are addressed, but it certainly sounds like we dropped the ball here. If your questions or concerns have not been addressed already, please feel free to reach out to me. I am happy to help. 314-467-1120 or jtheutel@sunsetford.com. - Justin Heutel, Fixed Operations Manager
My fifth vehicle from sunset Ford and my second from Kyle...
My fifth vehicle from sunset Ford and my second from Kyle Brewer. Integrity and honesty are not so common any more it seems. Sunset and Kyle keep delevering both every time. I will be back and I will refer anyone looking for a new vehicle to sunset Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this with us! It was such a pleasure working with you again, and we appreciate your loyalty. Our team wishes you all the best, and we are here for any future needs. Come back and see us!
Brake service and charging the A/C system was completed...
Brake service and charging the A/C system was completed satisfactorily. Very good service, completed promptly. Friendly, knowledgeable staff. Kyle Brewer was very helpful during the purchase of my 2012 F-150 and followup.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We are very happy to hear that our team took care of you, and we appreciated the chance to work with you. We are here for any future needs.
My air-conditioning went out and they got me in within a...
My air-conditioning went out and they got me in within a day. Really appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this with us! Happy to hear that we could help. Please let us know if you need anything else!
Every time I called everyone was very helpful and...
Every time I called everyone was very helpful and knowledge of recalls. Our vehicle broke down and was accomodating to our issue was fixed in a day.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! Our team is always here to help!
even a simple oil change turns into trouble just sad...
even a simple oil change turns into trouble just sad
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear that you were not happy with your recent visit. Please reach out at your convenience if you would like to discuss this further. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com
Katies often in your service department. Also I’m friends...
Katies often in your service department. Also I’m friends with the owners
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your business! It is always a pleasure working with you. We'll see you next time!
We had a great experience with Sunset Ford of Waterloo....
We had a great experience with Sunset Ford of Waterloo. The whole team genuinely cared and was honest. Joe Hill was especially good. He made sure that we were taken care of through the whole experience and helped us get the perfect vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share this with us! Our team appreciated the chance to work with you, and we wish you many happy, safe miles. We're here for any future needs!
Kyle Brewer was easy to work with. Followed through with...
Kyle Brewer was easy to work with. Followed through with things we discussed. Very satisfied with our transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, and congratulations on your purchase! We enjoyed working with you, and we hope to see you again!