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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Kyle Brewer was excellent to work with, and made...

Kyle Brewer was excellent to work with, and made everything very easy. I would recommend him to anyone look to purchase a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and recommendation! Our team wishes you all the best, and we hope to see you again!

I always have a good experience at sunset Ford .I hope...

I always have a good experience at sunset Ford .I hope they stay in business very convenient a great price on oil changes and tire rotation.And Danielle explained my Ford pass rewards . This is the 2nd vehicle I purchased through them and will probable do it again in a few years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this! Our team always enjoys working with you and truly appreciate your business. We will see you next time.

Kelly is excellent to deal with in the service...

Kelly is excellent to deal with in the service department. I just stop in the local dealership to schedule the appointment as it is easier than your call system. Keep up the great work Kelly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! We look forward to your next visit!

Service department very friendly and quick. No issues at...

Service department very friendly and quick. No issues at all. Job was done in time as promised. Never had a problem here. Would recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! It was a pleasure having you here, and our team hopes to see you again.

Joe and the team at Waterloo Sunset were fantastic! Easy...

Joe and the team at Waterloo Sunset were fantastic! Easy to work with and quick processing. The deal was great on my new F150. If you need a new vehicle, call Joe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was such a pleasure working with you, and we hope to see you again!

Finding a car is hard. Finding a good salesman is equally...

Finding a car is hard. Finding a good salesman is equally as hard. So who better to sell me a car than myself? Kyle is a great guy, and a great salesman. He’s very knowledgeable of the cars he’s selling and is willing to work with you regardless of your situation. If you need it buy a car, go to sunset and ask for Kyle. He’ll take good care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are so happy to hear that Kyle provided you with the service you deserved, and we can't thank you enough for choosing Sunset Ford of Waterloo. It was such a pleasure having you here, and we hope to see you again!

Great service with a very clean facility. The staff is...

Great service with a very clean facility. The staff is well trained and very helpful. I will buy here again and let them service my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! Our team enjoyed having you here, and we appreciated the chance to earn your business. Come back and see us!

We were very happy n satisfied with the way we were...

We were very happy n satisfied with the way we were treated and talked to We will definitely be buying from sunset on our next purchase thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We appreciated the chance to work with you, and we wish you many happy, safe miles. Come on back and see us!

I was quite pleased with this dealership. I normally...

I was quite pleased with this dealership. I normally service in south county near the Home Depot but needed to get a light checked out before heading out of town and they were able to accommodate me. Diagnosed, parts ordered and all repaired within 3 days, which I felt was very fair. The ladies on the service drive were very kind and professional. Definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great rating and recommendation! Our team wishes you all the best, and we are here for any future needs!

I went in and ask Kelly if she could fit me in to get my...

I went in and ask Kelly if she could fit me in to get my oil changed and tires rotated. I was in and out in record time. Then she scheduled me in for a part to be replaced. It was fixed beautifully. I can't say enough good things about this GREAT Dealership:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! Such a pleasure working with you, and we hope to see you again!