Sunset Ford of Waterloo

Kelly Banaszek, service advisor & her team are fantastic. Not only is she good at her job, but she is compassionate. My 2013 Ford Fusion would not start for me twice when I stopped to get gas ⛽️ after work. It tried. Took 3-4 tries each time . Finally it started but was shaking profusely. Like a push mower when u first start it up. Scared me to death. I was still 30min. Away from home. First time I thought it was a user error, me. 2nd time I new it was trouble. Called Sunset Ford in Waterloo, IL’s service dpt. The lady that answered to take my appt was covering both Sunset Ford locations, Waterloo & St. Louis. The earliest appt in Waterloo was in 3 weeks, St. Louis even longer. So I took the appt in 3 weeks. I had no choice. Needed someone to look/ work on my Fusion that new what they were doing. The next day Kelly calls me & asks me a few questions as to what is going on. She said that it was unacceptable for me to wait so long. She said bring it in as soon as I can & they would run a diagnostic on it. When my husband got home from work we dropped the Fusion off. The very next day Kelly called, told me the diagnosis, & I gave the ok for repairs. I would give Sunset Ford in Waterloo 100 ⭐️ stars instead of 5. Kelly was like my angel 😇 that day. She & her team are the best😃👏. Have been going to Sunset for yrs & will continue. Great customer service!

Extremely satisfied with buying this vehicle. Joe and Bill were very professional and friendly. They did not pressure me into anything I didn’t want. Will be a repeat customer in future.

The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated!

This was my 3rd purchase from sunset Ford. I highly recommend this dealership. No reason to waste time going anywhere else. This is the only place I will go to purchase a vehicle. They are top shelf. Thank you!!!

Staff is friendly and courteous asks what is needed to be done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed

I brought my car in for a tire repair and didn't have an appointment. Was able to get it fixed right a way. Everyone was very nice.

Service manager was very professional and polite. Service tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable.

Excellent support and knowledge. Nice that I didn't need to go to the license place, all done for me. I will be back if the super duty ever wears out.

Kyle Brewer is wonderful to work with he tried to keep stress and tension down, he tries to keep a friendly feeling but also still do business I would definitely buy another vehicle from him and from sunset Ford

Sold us a 2016 low mileage Ford Explorer. They have great deals and the sales man took good care of us. I will recommend Sunset Ford Waterloo IL. A piece fell off a mile down the road from the oil change an they replaced it within 2days.