Reviews
Excellent service but being forced to write twenty five...
Excellent service but being forced to write twenty five words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent rating and your business! Our team hopes to work with you again!
Super friendly staff and willing to answer my questions...
Super friendly staff and willing to answer my questions and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic review! We appreciate your business and look forward to your next visit!
Joe and his Bosses were very accommodating even brought a...
Joe and his Bosses were very accommodating even brought a car from the sister store for me to try. They were polite, patient with a picky undecided customer, aka me. Lol Found me the best rebates to make it more affordable. Listened to a Mom n daughter chatter as we decided all with a smile. Very appreciated n loving my new car! Thanks Folks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing! Our team strives to go above and beyond for our customers to ensure they leave with the right vehicle. It was a pleasure working with you, and we wish you all the best. Welcome to the family!
Joe Hill and the Sunset team gave me a great deal on my...
Joe Hill and the Sunset team gave me a great deal on my 3rd Escape. I will go there again for my 4th. Thanks Joe!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! Thank you for choosing Sunset Ford of Waterloo. We hope to work with you again!
A very pleasant experience from "just looking" to...
A very pleasant experience from "just looking" to building our new pick up truck. Thanks to Kyle for being patient and answering our questions. Truck arrived sooner than expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this, and congratulations on your purchase! We are so happy to hear that our team could help, and we hope you are enjoying your new truck. We are here for any future needs, come back and see us!
Perry Webb is a rare find in the automotive...
Perry Webb is a rare find in the automotive business—honest, forthright, and knowledgeable. He truly has the customer’s interests at heart and offers practical suggestions in the car buying process.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! It was wonderful having you here, and it's great to hear that Perry made your visit top-notch. We hope to work with you again in the future!
Worked within my budget and found a car I love. I'm glad...
Worked within my budget and found a car I love. I'm glad he took the time to display and explain the features I had not heard of because my previous car had none of those.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review, and congrats on your purchase! We hope to have the chance to work with you again!
We had a great experience with Sunset Ford and Kyle...
We had a great experience with Sunset Ford and Kyle Brewer was a wonderful salesman. Would highly recommend using Sunset Ford and Kyle Brewer. We will definitely purchase from Sunset Ford and Kyle Brewer again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase, and thank you for choosing Sunset Ford of Waterloo! It was a pleasure having you here, and our team enjoyed working with you. We wish you many happy miles, come back and see us!
On time and friendly service people. Did what was asked...
On time and friendly service people. Did what was asked and recommended what was needed which was a new battery. Ford Escape 2007 still had original battery!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback! It was a pleasure having you here, and our team looks forward to working with you again!
Great service advisor and work was completed in a timely...
Great service advisor and work was completed in a timely fashion. Appreciated the service notification and the discount coupons. I will be back. Thanks for great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your sharing your experience with us! Our team looks forward to being of service to you again!