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Sunset Ford of Waterloo

(2,092 reviews)
Sales hours: 8:30am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,092 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Kyle and the rest of the team at Sunset were great! I...

Kyle and the rest of the team at Sunset were great! I highly recommend going to see them. They make the process very easy and fun.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! Our team wishes you all the best, and we hope you enjoy your vehicle for many years. Come back and see us again!

I trust the service department at Sunset Ford to do the...

I trust the service department at Sunset Ford to do the right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Robert! It is always a pleasure working with you, and our team looks forward to your next visit with us!

We had great experience at Waterloo Ford Thanks to Kyle!...

We had great experience at Waterloo Ford Thanks to Kyle! We now own a Ford F-150. If you all wanting to buy a vehicle come to Sunset Ford in Waterloo, IL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this outstanding review! It was such a pleasure working with you, and we hope you are enjoying your F-150. Our team is here for any future needs, and we hope to be of service to you again!

Kyle was extremely patient with me through the whole car...

Kyle was extremely patient with me through the whole car buying experience. This is the 2nd vehicle I've purchased from Sunset and have been very happy. Kelly in the service department can't be beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, and congratulations on your purchase! We appreciate your business and look forward to working with you again.

Excellent customer service representatives who continue...

Excellent customer service representatives who continue to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life of the automobile. Knowledgeable technicians who know how to address the issues

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Mary Ellen! It was a pleasure working with you, and we appreciated the chance to earn your business. We wish you all the best and hope to be of service to you again!

I had a very pleasant experience with Joe Hill and Sunset...

I had a very pleasant experience with Joe Hill and Sunset Ford in Waterloo IL. I received a quality car for a fair price. I appreciate the personalized service Joe provided, as well as the follow up contact. I highly recommend stopping by to see Joe, if you are considering a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we can't thank you enough for the kind words and recommendation. Thank you for choosing Sunset Ford of Waterloo. We are here for any future needs!

Great dealership! Have bought several cars from Sunset....

Great dealership! Have bought several cars from Sunset. Salesperson (Kyle) and staff are great to work with. When your ready to purchase your next vehicle go to Sunset Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your recent purchase! Our team truly enjoyed having you here, and our team wishes you many happy miles. We are here for any future needs, come back and see us!

Kyle was a pleasure to work with! By far the best...

Kyle was a pleasure to work with! By far the best experience we have had buying a car. Kyle is an awesome guy and worked with us to get us a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, and thank you for choosing Sunset Ford of Waterloo! It was wonderful working with you, and we are so happy to hear that Kyle took great care of you. We wish you all the best and look forward to your next visit!

I took my car to get an oil change and Kelly was...

I took my car to get an oil change and Kelly was incredibly friendly. I'm glad I chose Sunset Ford for my service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Sunset Ford of Waterloo! Our team enjoyed having you here, and we look forward to your next visit!

Good enough car dealership. I needed a car. They sold me...

Good enough car dealership. I needed a car. They sold me a car. The dealership is close to my house, so I didn’t really have to go far.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We wish you all the best!