Reviews
We have always had friendly experiences and on time...
We have always had friendly experiences and on time service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for choosing Sunset Ford of Waterloo! It was wonderful working with you, and we appreciated the chance to earn your business. We are here for any future needs!
Our experience at Sunset Ford was great. Joe Hill was...
Our experience at Sunset Ford was great. Joe Hill was very helpful and not pushy at all. The over searching and purchasing experience was very pleasant. I would recommend Sunset Ford and Joe Hill.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Sunset Ford, and congratulations on your family's new vehicle! It was truly a pleasure working with you, and we appreciate the recommendation for the team. We wish you all the best, and we will see you next time!
Great place to do business real small town feel . No...
Great place to do business real small town feel . No pressure sales just honestly trying to help you get the best deal possible. Very friendly sales staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review, Scott! We truly appreciated the chance to work with you, and our team wishes you all the best. Come back and see us!
This is the second car I purchased at Sunset Ford,...
This is the second car I purchased at Sunset Ford, Waterloo. Joe Hill & Bill Rolufs made the purchase easy & effortless. So happy with my new Escape!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this, and congrats on your new car! We are so happy to have had the chance to work with you again, and we wish you all the best with your Escape. Enjoy, and we will see you next time!
I have purchased at least 20 automobiles in my life...
I have purchased at least 20 automobiles in my life Sales and service was the finest ever I will highly recommend this dealership Thanks to everyone involved
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words and recommendation! We strive to provide each customer with the best service possible, and it's great to hear that our team has taken care of you. We look forward to your next visit!
Working with Joe Hill has been a pleasure! He was very...
Working with Joe Hill has been a pleasure! He was very open and honest about a used truck and informed me of some of its flaws, allowing me to decide whether to drive over an hour to see it or not. He kept me informed of the truck’s availability as it went through their inspection and availability process. Even though that particular truck sold before I had the opportunity to visit, I hope he is able to find another so I can buy from him. A real stand-up guy in used car sales. Great work Joe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the fantastic feedback! We are very lucky to have Joe on our team, and we are hoping to find you the perfect truck. Our team looks forward to working with you soon!
Danielle was great to work with. She was very responsive...
Danielle was great to work with. She was very responsive with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke and didn't say anything until I seen it myself. They left dirty hand prints all over my doors. Danielle was quick to resolve the issue
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this and for allowing our team to address this! We are here for any future needs, and please let us know if we can help.
Very friendly employee. Do not care for you review...
Very friendly employee. Do not care for you review system. If I can’t say less than 25 words my review won’t go through.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Sandy! It was great having you here, and we will see you next time!
After having issues with my other lender, they hooked me...
After having issues with my other lender, they hooked me up with a better rate, and got me out if there as fast as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is great to hear! Thank you for giving our team the chance to earn your business, we hope you enjoy your truck. Come on back and see us!
Joe Hill was easy to work with, was never pushy, he...
Joe Hill was easy to work with, was never pushy, he understood what I was looking for and help me make a informed decision. I would recommend family and friends to Sunset Ford and Joe Hill.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! It was a pleasure working with you, and we appreciate the kind words and recommendation. We wish you all the best and are here for any future needs!