Reviews
Sunset Ford staff are always friendly and helpful and do...
Sunset Ford staff are always friendly and helpful and do a great job servicing my vehicle. I am usually very busy working and being able to use a loaner to get to work would be very helpful if I need to leave it for several hours, otherwise very happy with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is always a pleasure working with you! Thank you for your business. Our team looks forward to your next visit!
Kyle and Tyler were great to work with. No pressure, no...
Kyle and Tyler were great to work with. No pressure, no BS and answered our questions. The Ford Escape is a good car for our son, good price, good warranty. We will do business with them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience with us! It was wonderful working with you, and we wish your family all the best. We will see you next time!
Kyle Brewer was great to deal with. He was very...
Kyle Brewer was great to deal with. He was very knowledgeable and friendly. I just purchased a Sierra Danali 3500. Excellent buying experience. Would deal with him and Sunset Ford again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your purchase! It was a pleasure having you here, and we appreciated the chance to work with you. Thank you for choosing Sunset Ford of Waterloo!
Sunset had the model and color we wanted. We were happy...
Sunset had the model and color we wanted. We were happy with the price we got for our trade in. The location was convenient and the showroom and restrooms were clean and neat. I'm very happy with my F150.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, and congratulations on the purchase of your truck! We truly appreciated the chance to earn your business, and our team wishes you all the best. We are here for any future needs. Welcome to the family!
Joe was a pleasure to work with. He met all our needs and...
Joe was a pleasure to work with. He met all our needs and went above to make sure we got a great deal. The financial guy was the best. Saved us a lot of money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate your feedback! It is great to hear our team took such great care of you! We hope to see you here again!
It was a good experience . would recommend to anyone to...
It was a good experience . would recommend to anyone to visit sunset ford . I will definitely use sunset ford again for my future vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations! Our team truly appreciates your business and your recommendation. Thank you for choosing Sunset Ford of Waterloo. We look forward to working with you again!
Great experience all around. I would recommend Tyler...
Great experience all around. I would recommend Tyler Gallaher and Sunset Ford Waterloo to anyone looking for a new or used vehicle! Nice to have such a great dealership option so close to home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words and recommendation! We are so happy to hear that you enjoyed working with Tyler and found a great vehicle. Our team wishes you many happy miles, come back and see us!
Today's buying experience was absolutely wonderful!! I...
Today's buying experience was absolutely wonderful!! I walked in the store this morning frustrated and very much in need of a new vehicle, Joe and the rest of the team made this the best buying experience I have ever had when making such a purchase as this!! Many, many thanks to the team at Sunset Ford in Waterloo!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! We are so happy to hear that our team could help and to see you left with a great vehicle. We're here for any future needs, come back and see us. Welcome to the family!
Waiting for service for 10 minutes when drop off was bad...
Waiting for service for 10 minutes when drop off was bad but rest was real good and even fit us in day early. All in all good service.9
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback! Thank you for choosing Sunset Ford of Waterloo!
Would never go back again. Customer service sucks....
Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ariel, our sincere apologies again for how this transpired. This is not how I would have liked your visit to have gone as I mentioned last time we talked. It has been a topic of discussion to all my staff that if an outside warranty company is paying to be sure payment is received prior to calling the customer for pick up. I know you are disappointed with us, and I assure you this is not what we want for our customers. I am so sorry. I promise it is something we have addressed. Sincerely - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com