Reviews
Joe was very prompt in calling me after I put an inquiry...
Joe was very prompt in calling me after I put an inquiry regarding my trade in value. Very helpful throughout the whole process and continues to be even after the purchase of my vehicle. I truly appreciated how up front and transparent everybody at the dealership was . There wasn't the standard dog and pony show of let me go see if I can get you more in rebates or trade in value is . Came back the first time with a good number both in rebates and trade in value. I appreciate that greatly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience with us, and congratulations on your purchase! It was wonderful working with you, and we are so happy to hear that the team made your visit top-notch. We wish you many happy miles, come back and see us!
Tyler was a great salesman to work with in our used car...
Tyler was a great salesman to work with in our used car purchase this past month. He wasn't pushy in trying to make sale, but he was persistent in a positive way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your business, and we look forward to a long relationship with you! Enjoy your vehicle!
The particular day I was there the work load was high and...
The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz I have always been happy with the service at Sunset Ford of Waterloo. I have purposely bought Fords because our Ford dealership does a good job and it’s convenient.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! We appreciated the patients, and we can't thank you enough for your repeat business. It is always a pleasure working with you, and we look forward to your next visit!
Tyler and Kyle got the deal done, they were helpful and...
Tyler and Kyle got the deal done, they were helpful and did all they could. They got me in and out pretty quickly as well, didn’t have anything hidden fee wise or paperwork wise either
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your vehicle! We really appreciate your feedback, and it is great to hear our staff took such great care of you. Thank you for choosing Sunset Ford of Waterloo!
Kyle was fantastic! Thanks for all your help. Will be...
Kyle was fantastic! Thanks for all your help. Will be back in the future when we are ready for another vehicle. Will definitely be recomend by me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we can't thank you enough for the chance to earn your business. We wish you many happy miles!
Great service on a recent repair. Kelly in the Waterloo...
Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-stars! It was wonderful working with you, and we look forward to your next visit with us!
Easy to work with and reasonable. Good communication and...
Easy to work with and reasonable. Good communication and follow up. If your looking for good customer service I would recommend stopping by suntrup of waterloo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the kind words and recommendation! It was such a pleasure working with you, and we look forward to your next visit!
Our salesperson Joe Hill was one of the best salespeople...
Our salesperson Joe Hill was one of the best salespeople we have ever dealt with. He made us feel comfortable and we felt like he was honest with us. He is very personable, answered our questions but at the same time he wasn’t pushy. Joe is a asset to the dealership. We will definitely be back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the outstanding review for Joe! We are very lucky to have him on our team, and we are so pleased to see that he made your visit top-notch. We appreciated the chance to earn your business, and we wish you all the best. Welcome to our family. We will see you next time!
Always great service. Very nice Service people who know...
Always great service. Very nice Service people who know their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the outstanding feedback! It was wonderful working with you, and we look forward to your next visit!
Friendly quality service but i put my truck in for a...
Friendly quality service but i put my truck in for a break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . You would think if a arranged replace break pads job was booked in advance that the parts would be on hand to do the job in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the feedback on your experience with us and for the overall great ratings you provided us. We do apologize for the missing part and any inconvenience that this has caused, certainly your point is accurate and we will revisit with our supporting staff to ensure parts are procured prior to the appointment on simple maintenance repairs such as a brake job. Again very sorry for that. Please feel free to reach out if you would like to discuss this experience further. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com