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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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He was very friendly and help me get what I was looking...

He was very friendly and help me get what I was looking for and a good deal. He is five stars. They have a great team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the review! It sounds like you got a great, overall service and we couldn't be more proud. Congrats on the new vehicle!

Julian was incredibly helpful. I contacted him over a...

Julian was incredibly helpful. I contacted him over a Facebook ad for a van but there weren’t any pictures so he sent me a video showing me the van and then helped me through the process of buying it. He was great to work with and was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome, Lexi! We're thrilled to hear about your experience with Julian! Glad everything went smoothly for you. Congrats on the recent purchase!

I would definitely recommend Sunset Ford of Waterloo....

I would definitely recommend Sunset Ford of Waterloo. Our salesman, Julian Henson, was very friendly and helpful. He helped me find the exact car I was looking for at a great price. I will be calling Julian again for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the recommendation! Glad Julian helped make the process easy for you. Congrats on your new vehicle!

Joe and his team at Sunset Ford made my car buying...

Joe and his team at Sunset Ford made my car buying experience stress free and very easy. WAY TO GO SUNSET!!! I will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's excellent news, Michelle! We couldn't be more thrilled to hear about your experience. Glad Joe and our team made the process as easy as can be! Finally, congrats on your new vehicle! :)

Joe and Clinton were fantastic to work with. I feel that...

Joe and Clinton were fantastic to work with. I feel that they went above and beyond to help me out and find the best deal for my situation. I would definitely recommend them highly to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We couldn't happier to hear about your experience! So glad Joe and Clinton helped smooth out the process for you. Thanks for choosing Sunset Ford of Waterloo!

We called ahead inquiring on a vehicle we found online....

We called ahead inquiring on a vehicle we found online. Joe answered the call and verified the vehicle was still on the lot. Once we arrived Joe had the vehicle parked in front ready for us to view and test drive. Everyone we encountered was very nice and answered all questions we had. It was a good experience all around working with everyone at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to tell us about your experience! Glad Joe simplified things for you! We hope you enjoyed the test drive because we certainly did. Let us know if there's anything else we can do to help!

Dealer selected what I wanted. Excellent at getting loan....

Dealer selected what I wanted. Excellent at getting loan. Meant me rite at the door. No waiting. Dealer was very nice. He is trying to please the customer me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Happy to hear about your experience! Glad our dealers can help make things easy for you!

Had a very pleasant experience at Sunset Ford in Waterloo...

Had a very pleasant experience at Sunset Ford in Waterloo and great experience with our salesman Kyle Brewer. Highly recommend this combo, super friendly and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Couldn't be happier to hear about your experience, Matt! Glad Kyle could help make the process smooth for you!

We are very happy with our car and dealing with Joe made...

We are very happy with our car and dealing with Joe made the entire process straight forward and easy. He allowed us to take our time and find the perfect car for my daughter. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Love to hear about your experience! We're thrilled you're happy with your new car and glad that Joe made things easy for you! Hope your daughter loves the new car!

Thanks to Joe Hill, buying my first car was a great...

Thanks to Joe Hill, buying my first car was a great experience. He showed me a variety of options within my budget, and allowed me to take my time to find the right car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congrats on the new car and thanks for letting us share this milestone with you! Best wishes from the Sunset Ford family!