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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Above and Beyond

I am lucky to have been a customer with Sunset Ford Waterloo. I was browsing the lot while my vehicle was being serviced and found a truck that I was interested in, I walked in the showroom and met Joe. I immediately realized Joe was going to be fun to work with, he made a point to get to know me and in turn I learned a lot about Joe. I learned Joe enjoys working for Sunset Ford Waterloo, he took ownership of my entire experience and made sure I was satisfied through it. I encourage anyone shopping for a vehicle to do business with Sunset Ford Waterloo and ask for Joe when you do, not only will you be doing business with a company that stands behind their sale, you will walk away feeling like you have a new friend named Joe. Well done Joe, thanks again!!! Dan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase, and thank you for your feedback! We’re happy to hear about your great experience with Joe, and we look forward to helping you out in the future. Enjoy your new truck!

Kyle Brewer ~ AMAZING!!!!!!!!!

Kyle was the most honest salesperson my family & I have ever worked with. He made us feel comfortable in knowing that we were getting the best deal. He will forever remain our favorite! Not only was he extremely knowledgeable, he was hilarious!!! :) I will continue to send my whole family to him. Thank you Kyle ~ We'll be back!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

We recently purchased our 4th new vehicle from Sunset...

We recently purchased our 4th new vehicle from Sunset Ford Waterloo. Joe our salesman made the process for our Ranger easy and stress free. Bill in finance had everything ready to go for a quick appointment to finalize. During a pandemic is not the choice time but Sunset Ford and Pete Heutel made the vehicle purchase run smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Ranger! We are so happy to hear that Joe and the team provided you with top-notch service. Our team can't thank you enough for your loyalty and support. Please let us know if there is anything more we can do for you!

Kyle brewer, what a salesman!! Very knowkedgable, quick...

Kyle brewer, what a salesman!! Very knowkedgable, quick and sincere. Made the process very simple and fast. There was absolutely zero pressure and he ultimately cared about my feelings and views and took everything Into account. Kyle your the man, I look forward to future purchases with you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

Bought a Toyota Tundra. Joe and staff made it easy with a...

Bought a Toyota Tundra. Joe and staff made it easy with a purchase. Good selection at Sunset Ford and will do business again if I'm in the market

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

Kyle Brewer at sunset ford Waterloo was quick, and...

Kyle Brewer at sunset ford Waterloo was quick, and efficient. He got us exactly what we asked for at a great price! I highly recommend visiting!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and recommendation mean a lot to us. We are so glad Kyle could provide you with a great experience! Please come back and see us.

Great experience

The time had finally come where I was to go thru the dreaded vehicle buying process . I had dealt with another local Ford dealer and did not have good experience at all , once I read the reviews about Sunset I thought they deserved a shot . The experience was as good or better than the reviews stated , I dealt with Joe first and the transaction was a very fast and natural unlike other dealers . Joe's knowledge and overall presentation was 2nd to none . In addition to Joe I dealt with Mark and Bill and they could not have been more nice and professional . Not only would I recommend Sunset to others I will also buy my next vehicle with them as well Thanks guys another satisfied customer - Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! Your business and recommendation mean a lot to us. We wish you many safe, happy miles!

Joe was a breeze to work with. When I’m in the market...

Joe was a breeze to work with. When I’m in the market again I will definitely be checking with him to see if they have the vehicle I’m looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Joe is valuable member of our team and we are so glad he could provide you with a great experience at our store!

What a great experience I had this past weekend. I’ve...

What a great experience I had this past weekend. I’ve never been a Ford Girl. Joe Hill was a very knowledgeable salesman. During the whole deal Bill Rolufs and Mark Springer and Joe Hill made me feel very comfortable never pushed and all gentlemen worked extremely hard.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love to hear this! We wish you many safe, happy miles in your Ford and are here for any future needs.

Bill was great and joked around and made it pleasant, not...

Bill was great and joked around and made it pleasant, not uncomfortable. I will now recommend sunset for of waterloo over most. Thank you guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and recommendation mean a lot to us! Thanks for the great review.