Reviews
What a wonderful experience! Our salesman Joe was very...
What a wonderful experience! Our salesman Joe was very friendly and was great to work with. We drove away with a beautiful new Ford Ranger.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear this! Thanks for the great review.
Buying a new vehicle
Kyle was great in buying our new truck. This makes our 7th vehicle our family’s has purchased from Sunset of Waterloo in the past 12 years and I don’t see that streak ending any time soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear this! Your loyalty means a lot to us. We are here for any future needs and look forward to your next visit.
We happily returned to make a great deal on a second JEEP...
We happily returned to make a great deal on a second JEEP we found at Sunset dealership. Kyle was very personable, professional, and efficient. I'm delighted with my new car! Thanks, Kyle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love to hear this! Thanks for the great review. We are here for any future needs.
So nice to buy my new vehicle so close to home. Kyle was...
So nice to buy my new vehicle so close to home. Kyle was great to work with . He worked hard to make the deal, including retrieving the vehicle from another dealership. I've always had a great experience with sales and service at Sunset.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear this! Thanks for sharing your experience with us. Come back and see us!
Outstanding Customer Service
Joe Hill was great to work with, everything went smooth as silk. Bill Rolufs worked out the financing in a snap Will be buying next car there, for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love to hear this and look forward to your next visit with us!
A beautiful day.!
Very comfortable clean space. Personnel where very professional . Conveniently located for service. Salesman Joe was very informative, professional. And helpful. I would feel very comfortable referring customers to him and your dealership. All in all it was a positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you had such a great experience with us! We are here for any future needs and look forward to your next visit.
My wife and I enjoyed meeting and making a deal with...
My wife and I enjoyed meeting and making a deal with Julian. He explained the options to us and was able to bring the truck over from St. Louis that we wanted. He got all the paperwork ready for the Finance Paper Man.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad our team could provide you with a great car-buying experience. We are here for any future needs!
We love to hear this! Thanks for the great review. Please come back and see us!
Awesome experience with Julian and BillAt the Waterloo...
Awesome experience with Julian and Bill At the Waterloo dealership. Julian especially helpful with orientation of the Ranger we purchased. Would definitely recommend to friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Your business and recommendation mean a lot to us, Ranger! Thanks for the great review.
I had a very quick and easy experience at sunset, and...
I had a very quick and easy experience at sunset, and they helped me get a great rate on my deal. Joe Hill was very personable and was willing to work with whatever we wanted to do. I'd definitely recommend them to any friends or family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your business and recommendation mean a lot to us, Michael! Thanks for the great review.
Funny Business
Inquired about a vehicle, dealer told me it was sold. Then phoned me 3 days later to tell me it was available again. I drove 40 minutes in rush hour traffic to test drive the vehicle. Fell in love with it, filled out all the paperwork, wrote them a deposit check, shook hands on the deal and I left. The next morning, the “Salesman “ called me and told me the original customer, who had supposedly backed out of the deal, was once again interested, therefore they were obligated to sell him the truck. They offered a couple other vehicles at a considerably higher price. Do not know what they were up to, but I purchased a vehicle elsewhere. Would not recommend, terrible service and ethics.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your poor experience. Thank you for bringing this to our attention so that we can evaluate our processes & improve. The customers' experience is our #1 priority , but clearly we fell short in your experience. If there's anything we can do now or in the future, please call Pete Heutel, General Manager @ 314-467-1148.
