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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Great car, great value, great service

We just purchased a car from Ryan Neighbors at Sunset and I’m highly satisfied. It was exactly what we are looking for, at the right price, and I love that it comes with the lifetime power train warranty. Even better, he made it quick and easy, not to mention being a very nice person to do business with. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Jen, and thank you so much for your kind words and recommendation! It was truly a pleasure having you here, and we look forward to working with you in the future. Thank you for choosing Sunset Ford!

Im a first time buyer

I wanted to purchase a car so I did my search on my favorite suv a FORD ESCAPE. I came across SUNSET FORD OF WATERLOO so My boyfriend (steven) and I decide to visit and met a great sales guy RYAN NEIGHBORS. He was very professional and patient with me and my boyfriend (steven) when it came to looking a cars. Ryan worked with us back and forth putting 100% the effort in finding us what we wanted in a car and the BEST deal. I'm happy to say ryan put us in my dream car 2019 FORD ESCAPE I couldnt have been more happy. and I also had the pleasure of working with Bill the finance guy on sealing the deal on my brand new car. These two gentleman were the absolute BEST TEAM to work with on buying my very first SUV. Thanks again guys!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Escape! It was truly a pleasure working with you and we are so happy to hear that Ryan and Bill helped you find the right vehicle. Our team can't thank you enough for giving us the chance to earn your business, and we are here for any future needs. Welcome to the family!

2019 Explorer

This is our first purchase from Sunset Ford and first Ford we've bought in over 20 years. Joe Hill found just what we were looking for and made the whole buying experience painless, no pressure, no hassle, just good service. I think we're going to love our new Explorer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

2019 F250

Just purchased my forth truck from Sunset Ford of Waterloo. Clint Erlinger is an Awesome salesman. Would highly recommend Sunset and Clint to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

2017 escape

Bought this vehicle from Clint very nice guy listens and gets the deal done Very informative and patient and easy to work with will definitely refer Clint @ Sunset Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback! It is great to hear that Clint took such great care of you, and we can't thank you enough for giving us the chance to earn your business! We hope to see you here again!

Great Service for First time buyer

I bought a used 2016 Ford Focus from Clint at Sunset Ford Waterloo. He and the dealership offered great service included getting the vehicle for me from the St. Louis office for a test drive. They made sure to fully explain and answer all the questions I had as a first time buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! It is wonderful to hear that Clint and the team provided you with top-notch service, and we truly appreciated the chance to earn your business. We wish you all the best, and our team hopes to have the chance to work with you again!

Kyle Brewer was a pleasure to work with.

This was our third new vehicle from Sunset Ford in Waterloo but our first with Kyle Brewer. Kyle is professional, friendly and a great asset to the dealership. He was helpful in answering questions. explaining the functions on the truck and ensuring we were completely satisfied. He checked back to see if we had any questions or needed help with the truck. We are impressed and will definitely check with him for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your newest vehicle! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can. Enjoy!

Good experience

Good sales experience with Ryan. Happy to do business here and will gladly recommend this dealership to others. Included powertrain warranty is also a nice bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at Sunset Ford of Waterloo! Thank you for giving us the chance to earn your business, we hope to have you back again!

No pressure buying

I was looking for a good used truck, low mileage and around $30. I checked several other dealers but nothing in the mileage and price I was looking for. A friend told me about Eric at Sunset Ford. Called Eric and he told me he had a couple in my range. When I got there he had 3 very nice trucks waiting for me to look at. One well under the mileage and price I was looking for. Another was just under the price and mileage was just right. The third was just above price range but in the mileage. Eric had to pass us off to Clint who took us on test drives and told us all about the bells and whistles on all the trucks. Eric and I were thinking the lower priced one, he wasn't pushing for the higher priced ones. The wife told me she wanted the mid priced truck with all the bells and whistles, can't say no to her and Eric gave us a good deal on it. Clint walked us through the paperwork making it so easy. Clint passed us off to Bill who found us a better rate then own bank. The only regret we have is that we didn't get the wife's SUV from Sunset. With the drive train guarantee at Sunset would have save us $2000.00 when the front drive went out. When its time I will call Eric or Clint on our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and kind words! Our team enjoyed having you here, and we were so happy to hear that we could help you find the perfect vehicle. We wish you many happy, safe miles and our team is here for any future needs. Welcome to the Sunset Ford of Waterloo family!

Easiest sale and best deal ever!

Joe Hill was our salesman and this was one of the easiest car purchases I have ever made. Bill Rolufs was the finance person and we finished the entire process in less than 45 min. They both helped us find the best deal. Sunset Ford has the BEST warranty I have ever seen. Would HIGHLY recommend this dealership and these 2 gentlemen to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! Our team truly appreciated the chance to earn your business, and we can't thank you enough for your recommendation. It is great to hear that you received the excellent service you deserved, and we hope to have the opportunity to work with you again. Enjoy, come back and see us again!