Reviews
Amazing and easy!
Just bought a used van from Sunset Ford, Waterloo. It was so easy! Their internet pricing made me feel like I was getting a great deal. George Schneider was a respectful and honest salesman and Mike Rich was awesome during financing! Thanks Gentleman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review, and congrats on your purchase! It was truly a pleasure working with you and we are so happy to hear that George and the team provided you with the service you deserved. We appreciate your business, and we look forward to a long relationship with you!
Friendly and great service
After visiting another dealership with bad service. I went to Sunset Ford in Waterloo total different experience. We where greeted promptly and felt welcomed. Jon answered all our questions. Had us in the car we where interested in for test drive right away. When we got back he worked hard to get us the deal we where looking for. In all we had a wonderful experience would recommend Jon and we will be back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the outstanding rating and recommendation, Pam! We couldn't be happier to hear that Jon and the team provided you with the service you deserved. We wish you all the best with your new vehicle, and we are here for any future needs. Welcome to the family!
Awesome all around
Ordered a Ford Raptor with Joe Hill and Mike Rich back in March. Took delivery last week and could not be happier with the truck and the team at Sunset Ford. The process was long and at times trying (due to Fords process of tracking and information) but Joe and Mike more than made up for it with their communication and service. The Raptor was in perfect condition when delivered. The price for the Truck and for my trade in were also fair and transparent. Mike in financing was also a pleasure to deal with and explained everything nicely. Upon delivery Joe Hill explained well the details of operation and the setup of the phone, sync, Ford pass. I can't say enough good things about Sunset ford, Joe, Mike and the whole team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Thank you for sharing this and congrats on your new Raptor! We are so happy to hear that Joe and Mike made this a smooth transaction, and we appreciate your business. Our team wishes you many happy, safe miles, and we are here for any future needs!
4th Ford thru Sunset
Just purchased a 2018 Ford Edge with the help of George Schneider and Mike Rich. Each vehicle purchase has been simple and haggle free. If you are a woman, you understand how important this is 😊. I will always go to Sunset Ford for the best prices and awesome staff. I also service my vehicles here and through no one else. I have never been disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review, Kathy! Our team always enjoys having you here, and we are proud to hear that our team continues to provide you with the stress-free shopping experience every shopper wants. It is a pleasure having you in the family, come back and see us!
With ease..
I recently bought a 2018 Ford F150 from Sunset Ford in Waterloo, IL. This was by far the best and painless experience I had buying a car. Joe Hill assisted me with his knowledge in which F150 would be the best to fit my daily requirements. I Traded in my Mustang Gt. which believe it or not I received top dollar for my trade. I Have purchased cars from there in the past. They have great customer service. I felt like I was Family sitting in there. They are so friendly and always go a step beyond to make sure you have a exceptional experiance. I would recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Thank you so much for the great review and congratulations on your new truck! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.
He does it all.
Went to the dealership to look at a certain car we saw online. When we got there he already had it pulled up front with the keys ready to go. Once we sat down at the desk Jon was all about getting us the deal we want. He went back and forth multiple times to get us what we were asking for with the finance guy. Once we were about to finally finish up Jon wasn’t satisfied with the inside of the vehicle. He took it back to get it detailed again. I killed some time going to dinner. When I got back it still wasn’t done and Jon was doing everything he could to make me comfortable while I waited. He went to check on the status multiple times and even helped to finish washing the car. He was very caring of how his clients were treated and was not just looking to get a sale. All around a great guy not trying to rush us out the door.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the outstanding review! It is wonderful to hear that our team had the vehicle ready and waiting, and we are so happy to you enjoyed working with us. We are very lucky to have Jonathon on our team, and we appreciate you recognizing him. Our team is here for any future needs, come back and see us!
Ryan is easy to make friends with
Ryan has great people skills and really comes off genuine. I’ve dealt with shady car salesmen before and he is definitely not one of them. You can tell he wants what’s best for his customers. I would recommend him and Sunset Ford in Waterloo to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and recommendation! We look forward to working with you in the future.
Thanks to Joe Hill, we had the best experience!!
Joe helped us find our 2016 Ford Explorer Limited! He was so great to work with and went above and beyond to help us! We are so glad we chose Sunset Ford in Waterloo, IL! We will definitely be back!! Thanks again, Joe!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your Explorer! It is great to hear that Joe helped you find a great vehicle and we appreciated the chance to earn your business. Our team wishes you all the best and we are here for any future needs. Welcome to the family!
Awesome experience
This experience was one of the finest we had ever had. This is our second vehicle we have purchased from George Schneider and both times we had awesome deals and great enter action.. everyone makes you feel important and just not another customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Richard, and congratulations on your new car! We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. Come back and see us again!
2018 Ford Flex
Purchased my sixth vehicle from Sunset Ford in Waterloo, and every time I've been treated with respect and like family. Everyone was good to work with and informative. I always recommend Sunset to people because of the way they treat me - honest, respectful, and fair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.
