Skip to main content

Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Great experience

Joe was great, the experience was great, they had what I wanted to buy and made a good offer on my trade. Got the deal done in a couple hours. Thanks Joe and Sunset

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and congratulations on your new car! Our team truly enjoyed working with you and we are so pleased to hear that they provided you with the service you deserved. We are here for any future needs. Enjoy your car!

Great dealership

I’ve bought several vehicles from Sunset of Waterloo. I’ve always been treated fairly on the price of the trade in and the new car or truck. The salesman are very nice and do not try to pressure you into a deal your not comfortable with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review! Our team truly appreciates your business and we can't thank you enough for the great feedback. It is always a pleasure working with you and we look forward to your next visit with us!

Amazing service and are there to work with you

Went in a few thousand upside down, left there right side up. The financial team worked with me until I was right at the number I walked in wanting. Will definitely be back for next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

Awesome 2015 F150 with lifetime powertrain warranty

Jonathon was extremely friendly and helpful during the entire sale and after. Couldn't ask for more from him. Sales manager Mike, helped us with a brand new windshield with no hassle. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We are so happy to hear that Jonathon and the team provided you with the service you deserved. We appreciate your business and we hope to work with you again! Enjoy your truck!

Best bang for our buck

We purchased a vehicle at Sunset Ford six months ago and return to purchase a second vehicle and had Jon as our salesman. He is an excellent person to work with, works with you to get you the best vehicle in your price range and completes the sale start to finish. He kept us informed the entire time, worked out minor details to make sure we were happy and before we left theclot he made sure I knew how to use all the features on my vehicle. Would definitely work with him again and recommend him and sunset Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! Our team truly appreciates your repeat business and we are so proud to hear that Jon provided you with the service you deserved. Enjoy your vehicles, come back and see us again!

Couldn’t be happier!

George Schneider, Mike Rich, and Jim Williams were all a great help for me buying my first vehicle from a dealership. I refused to by a vehicle from any other dealership. Sunset Ford of Waterloo and all of the employees are amazing. I am recommending my family to buy from this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation. It is wonderful to hear that our team provided you with the service you deserved and we appreciated the chance to earn your business. We look forward to a long relationship with you!

They made the purchase of my new vehicle easy.

This is my first new car purchase in 25 years. Only the second new vehicle I have ever purchased. They made the process super easy and could not have been nicer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo, we wish you all the best with your new car!

Wonderful Sales Experience

Gerard, Jimmy & Mike were wonderful in the sales process. I really enjoyed dealing with Gerard & Jimmy....very professional and had a wonderful conversation. Mike made the whole deal happen and got me to my target price. Gerard was very informative in going over my car's options & didn't hesitate to fill my tank full before I left. I am disappointed though that my first service visit to this dealership has been a less than desirable experience. The ball was dropped when speaking to the scheduling girl and that she didn't complete my appointment setting, so the garage didn't have me on the schedule come Monday and my car sat there all day and was never looked at....I had to call twice to check on it to only be told it wouldn't be looked at until the next afternoon. So that left me without a car and needing to find other transportation to and from work.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us feedback on your recent visit. I am very sorry to hear about the miscommunication with our service appointment. It is always our goal to have our customers taken care of in a timely manner, so I apologize we mis coordinated your service visit, that certainly was not our intent. I would like the chance to speak with you. Due to your username I am unable to find you in our system. Please give me a call sometime at your convenience. Fixed Operations Manager, Justin Heutel at 314-467-1120. Again I apologize and hope to speak with you soon!

Amazing first time experience

Great price!! Exceptional Service!! Love the guys at Waterloo Sunset Ford. I will definitely be a customer again!! Thank you Joe and Jimmy!! I got the car I wanted at the price I wanted!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your vehicle, Gerri! It was truly a pleasure working with you and we are so happy to hear that Joe and Jimmy provided you with the service you deserved. We wish you many happy miles and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

Excellent experience.

Everyone was professional and great to work with. Mike Rich made things easy. Jimmy Williams was great. Gerard Bulber exceeded expectations. Great place to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the fantastic review! We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that. We hope to have the chance to work with you again!