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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Good experience

Joe helped us get to another location to test drive the vehicle we initially were interested in when arriving. He was helpful and worked with us! That choice didn’t work out perfectly for us, however as a team he and Mike came up with another option for my family that ended up working out well! Brittany in finance made the paperwork portion smooth and painless as well to finalize everything! Great experience with Sunset Ford in Waterloo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

Bmurr

Another great vehicle buying experience with George Schneider, Pete Heutel, and Jim Williams. The entire staff at Sunset Waterloo appreciate their customers and treat them with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. Our team always enjoys working with you. We hope you’ll share your experience with others, and we look forward to your next visit! Enjoy your new vehicle!

2005 Ford Tarus

I was looking for A car for my 17 year old son. We looked at several cars and took a few to our family mechanic. All of the other dealerships said our mechanic would be hard pressed to find something wrong with the cars, low and behold they had oil leaks, transmission issues, etc. I saw and test drove the 2005 Ford Taurus. It only had 68000 miles and a 1 owner car. When we returned from the test drive, Joe Hill Who was our salesman told me upfront the car had an oil leak and a few more problems, but they were going to fix them and when they finished I could still take it to my mechanic. Right off the top I was impressed by his honesty about the problems with the car. Joe kept his word. They repaired the oil leaks, another gasket, put new windshield wipers on and a new serpentine belt. When the repairs were finished he called and said that I could pick it up and take it to my mechanic. Everything checked out. Needless to say my son didn't want the car because it was not his style so I bought it for myself. I felt I received honest and fair treatment. I would definitely recommend Sunset Ford Waterloo and definitely the salesman that helped me Joe Hill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! Our team takes great pride in being honest and trustworthy, and we are so happy to hear that Joe did just that for you. We hope you enjoy your vehicle for many years, let us know if you have any future needs!

Excellent experience

I started my search online and searched several dealerships looking for a few specific wants for my F250. Not only did Sunset have the exact truck I was looking for, they had it at the lowest price out of the dozen dealerships I had searched on. Jon did a great job working with me and answering all of my questions making the large buying decision easy and pleasant. He has great people skills and knows how to build a quick rapport with his customers. Mike and Jim also did a great job working with me while negotiating the deal and explaining all of the charges and what they were actu all for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

New Fusion

Jon was a very helpful and knowledgeable salesmen. He was highly educated on the car that I was looking to purchase, and did his very best to get me a good price. If I had to buy another car I would definitely go through him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for the outstanding review! Our team truly enjoyed working with you and we can't thank you enough for giving us the chance to earn your business. We hope you enjoy your vehicle for many years and we are here for any future needs. Welcome to the family!

SUV DREAM

I have wanted the Escape after my granddaughter purchased one....I have always wanted an SUV but didn’t think I could afford one...this was the BEST deal from the salesman, Joe Hill to the finance Dept. Jimmy Hill made it affordable for our budget and was an awesome guy!! Thank you Sunset Ford, Waterloo Illinois They deserve a 10 all the way around!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review and congratulations on your new Escape! Our team truly enjoyed working with you and we are so pleased to hear that Joe and Jimmy made your visit outstanding. We hope you enjoy your vehicle for many years, come back and see us!

Fantastic!

One of the best car buying experiences I’ve ever had. Joe was great to work with and got us into a new truck. Very pleased with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your truck! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

Nice buying experience

My 2nd purchase from sunset ford Waterloo. Was very pleased with my purchase. Both salesmen Jon and Joe were friendly and helpful. when picking up my suv the following day. Joe went thru everything on the vehicle he was very knowledgeable. I would definitely recommend this dealership for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can. Enjoy your new car!

Great, hardworking people looking to make the customer happy

I would like to Thank Joe Hill, Jimmy and Mike for a great buying experience. This now makes the 3rd automobile I have bought from the Sunset Ford family. you can tell when you talk to them they really want to make their customers happy. I feel they went above and beyond to make sure I got the truck I was looking for at a great price. If you are looking for a quality car and a quality dealership, look no farther than Sunset Ford in Waterloo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Dennis and thank you so much for the feedback! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

Great customer service!

I had a great experience at the Sunset Ford dealership in Waterloo, IL. I worked with Joe Hill and Mike Rich, and both were very knowledgeable and friendly. Everyone was extremely helpful, and they made the process very smooth and simple for me. I even chose to leave my car the night I purchased it to be picked up the next day, and my car had been detailed again on both the inside and out. I would definitely recommend this dealership! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! We are so happy to hear that Joe, Mike and the team provided you with top notch service. It was such a pleasure working with you and we hope you enjoy your new car for many years. We look forward to having you back again the future.