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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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2018 Ford Escape

I had not purchased a new vehicle in a number of years, My experience with both the sales person (George) and the finance gentleman (Jimmy) was a Positive experience. I would definitely recommend Waterloo SunSet Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! Our team appreciated the chance to earn your business, and we are so happy to hear that George and Jimmy provided you with the service you deserved. We wish you all the best and we look forward to your next visit. Welcome to our family!

New Truck

Having purchased many vehicles I must say that working with Joe Hill and Mike Rich was very easy and enjoyable. Most definitely will recommend these people to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! It was truly a pleasure having you here and we are so happy to hear that Joe and Mike provided you with the service you deserved. We look forward to working with you in the future.

Great service.

We had a very positive experience buying from Sunset Ford. Salesman was Joe Hill he was excellent and very knowledgeable. Mike Rich also excellent in handling our paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! It is wonderful to hear that Joe and Mike provided you with outstanding service. We can't thank you enough for your business and we wish you all the best. Welcome to our family, come back and see us!

New F-150

This buying experience was seamless. No pressure, everyone was professional, nice and fun. I wouldn’t hesitate to recommend Sunset Ford in Waterloo to anyone including family and friends. Thanks for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We are so happy to hear that you had the buying experience you deserved and we can't thank you enough for giving us the chance to earn your business. We truly value you and we are here for any future needs. Come back and see us again!

Excellent service and professionalism.

Joe Hill provided excellent customer service while purchasing our new car. He thoroughly explained all features of the vehicle ahead of time, was willing to further research additional vehicles and features, and provided information on options, service, and warranties. He shared video clips on how available options functioned and demonstrated them first hand on the vehicle we were interested in. Joe was professional,allowed us to take our time, and never rushed us to get to an additional customer. Very pleased with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Our team appreciated the chance to earn your business and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

Excellent customer service!!

I was in for service for my Ford Escape. I was having trouble connecting my phone to Ford Sync. I asked salesman Joe Hill for his assistance Joe immediately went out to my vehicle and within minutes had my phone problem solved ! I always receive great service fromJoe when I stop by frequently to take advantage of the lifetime free car washes. I highly recommend Joe Hill when you are in the market for a new or used vehicle! He’s the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! We are very lucky to have team members like Joe who work diligently to ensure that our customers are 100% satisfied. We truly appreciate your business and we are here for any future needs!

My best experience ever purchasing a vehicle.

Had I known that Sunset Ford had a dealership in Waterloo I would have bought my first F150 there, a lesson learned. Mr. George Schneider and Mr. Jim Williams made our buying experience worry free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review! Our team really enjoyed having you here and we can't thank you enough for giving us the chance to earn your business. We wish you many happy miles in your new vehicle and we look forward to having you back again!

My experience with Sunset Ford Waterloo

I had such a good experience Saturday purchasing my new Escape with George and Jim. They helped me so much. This was my 1st purchase by myself and made it so easy. I had done my homework before I came in and they made it easy as 1, 2 3, and when I left I felt like we made a great deal and I was one happy camper. Thank you again for taking the time to make sure I was well satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new vehicle! Our team really enjoyed having you here, and we are so happy to hear that you enjoyed working with George and Jimmy. We appreciate you giving us the chance to earn your business, and we hope you enjoy your new vehicle for many years.

Amazing!

Joe at Sunset ford Waterloo went above and beyond for my car buying experience. He made sure everything was taken care of for me and I could not be happier with my car! Thanks Joe for everything! I recommend anyone looking to buy a car to go to go see Joe! Also, Jimmy in finance helped land me in my new car. Thanks Joe and Jimmy, I will be back in a few years when I'm ready to upgrade!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! It is wonderful to hear that Joe and Jimmy provided you with the service you deserved and we can't thank you enough for giving us the chance to earn your business. Welcome to our family, we look forward to helping you out in the future in any way we can!

Focus 2018

I would recommend buying a car from sunset ford. Easy purchase John work with us got us a good price, I would highly recommend John as a Salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! Our team truly enjoyed working with you and we appreciated the chance to earn your business. We look forward to working with you in the future.