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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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I very much liked the experience of purchasing a vehicle

I very much liked the experience of purchasing a vehicle from Sunset Ford of Waterloo. Joe, Kyle and Treff were great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

First time buyer at this dealership.

First time buyer at this dealership. John Ries and the rest of the staff were great to work with. Thanks so much for a great buying experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we can't thank you enough for your business and outstanding review. We wish you all the best and hope to have the chance to work with you again!

Sunst Ford made the purchasing process easy.

Sunst Ford made the purchasing process easy.They made frequent updates on the status of our vehicle.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this! We wish you many happy, safe miles, and we hope to see you again!

Adrian and Treff were very friendly and very easy to work

Adrian and Treff were very friendly and very easy to work with. Adrian went over the workings of the car with me. I didn’t feel rush at all

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We appreciated the chance to work with you, and our team hopes you enjoy your vehicle. Thank you for choosing Sunset Ford of Waterloo!

Adrian couldn’t have been more helpful in our car buying

Adrian couldn’t have been more helpful in our car buying experience. He was patient and professional throughout the process. Very thankful for him!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!

Sunset Ford Waterloo was hands down the best first time

Sunset Ford Waterloo was hands down the best first time car buying experience!!! John and Kyle were great to work with. I will definitely be recommending all my friends to Sunset Ford Waterloo.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation, Amber! Our team enjoyed working with you, and we hope to see you again!

We knew exactly what we wanted and we were able to make

We knew exactly what we wanted and we were able to make the deal and sign the paperwork from start to finish in an about an hour.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us, and congrats on your purchase! Our team truly enjoyed working with you and we wish you many happy, safe miles. See you next time!

Joe was a pleasure to work with.

Joe was a pleasure to work with. No pressure from start to finish on our Bronco purchase. I would recommend Joe to anyone in the area looking to buy!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We are so happy to hear that you had a great experience, and we can't thank you enough for your business and recommendation. Our team wishes you all the best, and we hope to see you again!

Joe and Sunset were easy to deal with, I would recommend

Joe and Sunset were easy to deal with, I would recommend them to anyone who is looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We can't thank you enough for your business and recommendation. Our team wishes you all the best, and we're here for any future needs. Come back and see us!

Although they didn't tell me, until I got to tge

Although they didn't tell me, until I got to tge dealership, that I couldn't test drive the 2024 I wanted, I was still able to find the best deal. I got a great car at a great price and I'm happy.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review and your business! Our team appreciated the chance to work with you, and we hope you enjoy your vehicle. See you next time!