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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Adrain was lovely and his service impeccable.

Adrain was lovely and his service impeccable. He helped turn an unwelcome situation into something less painful and that was extremely welcomed. It is much appreciated.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congrats on your purchase! It was a pleasure having you here, and our team hopes to see you again! Enjoy!

Adrian and Sunset Ford Waterloo made car buying easy and

Adrian and Sunset Ford Waterloo made car buying easy and enjoyable. We never felt any pressure and they went out of their way to take care of all our concerns.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we are so happy to hear that they have helped you find the perfect vehicle. We wish you all the best and hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

Was a great experience dealing with Joe Hill at Sunset

Was a great experience dealing with Joe Hill at Sunset Ford. Made it very easy to come to a decision. Thanks for making it so easy. Its been a long time since I bought a car by myself.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congratulations on your purchase! Our team truly enjoyed working with you and we wish you many happy, safe miles. See you next time!

John Reis was an excellent salesman, he was very polite

John Reis was an excellent salesman, he was very polite and helpful. We did a trade-in and felt we got a good price for our old vehicle. Between John and the Business Manager Treff Laplant our paper work was easy and we were out of there in a timely manner.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Congratulations on your purchase! We appreciate your business, and our team is here to help with any future needs. Thank you for choosing Sunset Ford of Waterloo!

Joe Hill made my experience at Sunset Ford spectacular!

Joe Hill made my experience at Sunset Ford spectacular! His communication and attention to detail with my deal was extremely appreciated. Joe came through when others didn’t! I will be a repeat customer for sure, and I highly recommend Joe & Sunset both!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and it is great to hear that they have helped you find the perfect vehicle. We wish you all the best and hope to see you again!

John Ries at Sunset Ford was very patient in finding

John Ries at Sunset Ford was very patient in finding exactly what I was looking for. I never felt rushed or pressured to make a decision. I would definitely recommend him to anyone looking to purchase a new vehicle. Kyle Brewer and the team at Sunset are excellent!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review and your business! It was a pleasure working with you, and we are so happy to hear that the team took care of you. We wish you all the best with your new vehicle, and hope to see you again!

Joe was great to work with.

Joe was great to work with. He was relatable and friendly. He made the process go smooth and quick.

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  • Overall experience 5.0
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Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you and we wish you many happy, safe miles. Our team is here for any future needs. Enjoy!

Very helpful with information and ease of completion of

Very helpful with information and ease of completion of sale. All staff were amazing and made this harmless.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations! Working with you was such a pleasure, and we cannot thank you enough for your business. We wish you many happy, safe miles, and our team is here for any future needs! Thank you for choosing Sunset Ford of Waterloo!

Nice & clean Waterloo Facility.

Nice & clean Waterloo Facility. Salesman John Reiss and Sales Manager Kyle Brewer are exceptional. Had a very bad experience buying a used car from the Sunset Hills Ford Dealership. The experience from the Waterloo Dearlship renewed our faith in Sunset Ford. We plan on being regular customers and because of the exceptional performance from the Waterloo Team we are planning to buy another new Ford very soon. Thank You !

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! We truly appreciate the chance to work with you and wish you many happy, safe miles with your new vehicle. Our team is here for any future needs; come back and see us!

Adrian was very kind and personable throughout the entire

Adrian was very kind and personable throughout the entire experience. Overall a wonderful experience, I would highly recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we are happy to hear they provided you with excellent service. We're here for any future needs and hope to work with you again. Enjoy your new vehicle!