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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Huge selection, and very helpful and hands on people!

Huge selection, and very helpful and hands on people! Will definitely be back next time!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the outstanding review! It was a pleasure working with you, and our team hopes to see you again!

Adrian made the process easy and he was always avaliable

Adrian made the process easy and he was always avaliable for questions with fast response time after the sale.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team appreciates your business, and we wish you many happy, safe miles. We're here for any future needs and hope to see you again. Thank you for choosing Sunset Ford of Waterloo!

I have had repeat visits now that have resulted in great

I have had repeat visits now that have resulted in great service. Adrian was very helpful and made sure that I got a great deal. Thank you Sunset.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your repeat business! We truly enjoyed working with you, and our team is here for any future needs. Enjoy your vehicle!

John was very patient and knowledgeable.

John was very patient and knowledgeable. Good experience overall. I would deal with John again.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review! It was a pleasure working with you, and our team hopes to see you again. Enjoy your new vehicle!

Sunset made the experience of buying my first car

Sunset made the experience of buying my first car incredibly easy! John was super helpful with all my questions and going over things to help me understand the buying process. He was so easy to work with and I couldn't recommend him enough!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are so happy to hear that our team took care of you and provided you with a great first buying experience. We wish you many happy, safe miles and are here for any future needs. Thank you for your business, and welcome to the family!

John was extremely helpful and made my first time buying

John was extremely helpful and made my first time buying process a breeze! Definitely would recommend him!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and recommendation! We enjoyed working with you and hope to see you again!

Everyone was so nice and the process was so easy!

Everyone was so nice and the process was so easy! And I left with the vehicle I wanted!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed having you here, and we hope to work with you again!

I purchased a truck from Sunset and couldn’t be happier

I purchased a truck from Sunset and couldn’t be happier with the entire process. The whole team did a great job especially my salesman, John Ries. No pressure whatsoever, it was a pleasure doing business with Sunset Ford.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs. Come back to see us!

Adrian was amazing to work with along with the rest of

Adrian was amazing to work with along with the rest of the employees at Sunset! We never felt pressured to buy and was provided with honest and trustworthy information about the used Explorer we purchased. Adrian found a car that met and exceeded what we were looking for. He was knowledgeable about the vehicle and provided additional information including the Ford app. We will definitely return to Sunset when purchasing a new vehicle in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come on back to see us!

My wife and I could not be more pleased at the service we

My wife and I could not be more pleased at the service we received at Sunset. Joe was so easy and helpful to work with. We love our new addition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We are so happy to hear that the team took care of you and helped you find the perfect truck. Working with you was such a pleasure, and we can't thank you enough for your business. Enjoy, and come back to see us!