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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Joe Hill was very awesome to work with, he had some great

Joe Hill was very awesome to work with, he had some great stories to share!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing! We wish you many happy miles and hope to see you again!

Lonnie always does a great job making sure my service

Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review! We are lucky to have Lonnie, and it is great to hear that she provided you with the service you deserve. We wish you all the best and look forward to your next visit!

Joe Hill was a pleasure to work with in choosing my new

Joe Hill was a pleasure to work with in choosing my new Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained to me.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review, and congratulations on your purchase! Our team enjoyed working with you, and we wish you all the best. We're here for any future needs; come back to see us!

Best dealership I’ve ever done business with!

Best dealership I’ve ever done business with! Super friendly and knowledgeable. Made car buying fun instead of work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the outstanding review and your business! It was such a pleasure having you here, and we wish you many happy, safe miles. Come on back and see us!

great experience with Joe Hill and with everyone

great experience with Joe Hill and with everyone involved. Joe Remembered the options that I wanted from my last vehicle purchase 5 years ago!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was such a pleasure working with you, and we appreciate the opportunity to earn your business. Our team is here for any future needs; come back and see us!

I would like to thank Joe Hill from Sunset for making the

I would like to thank Joe Hill from Sunset for making the buying experience fun and not scary. For also taking the time when we had a hiccup with finding info. I'd like to thank Kyle Brewer the sales manager for making us feel comfortable with everything and Treff Laplant for explaining paperwork & getting us finalized to drive away in my beautiful Explorer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! It was such a pleasure working with you, and we are so happy to hear that the team provided you with the top-notch service you deserve. We wish you many happy, safe miles, and we're here for any future needs!

Easy to work with, no hassles.

Easy to work with, no hassles. Treff is an outstanding person to do business with. Professional but was funny and down to earth!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for the great review! Our team enjoyed working with you, and we are happy to hear that they helped you find a great vehicle. We wish you all the best and hope to see you again!

This dealership is the best I've ever dealt with.

This dealership is the best I've ever dealt with. They do everything a customer deserves. I've bought 4 vehicles from them and never had a bad experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this and for your repeat business! It is always such a pleasure working with you, and our team wishes you many happy, safe miles. We hope to have the chance to see you again!

Best experience ever!

Best experience ever! Sunset Ford and it’s team of Adrian, Kyle, and Treff were all outstanding to answer questions and help us along the way to trade in our Jeep for a Tremor Ranger. They are a “well oiled machine” in our experience with this purchase. They made it so easy and comfortable!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! It was such a pleasure working with you, and our team truly appreciates your business. We wish you many happy, safe miles. Thank you for choosing Sunset Ford of Waterloo!

Great Experience!

Great Experience!! These guys made it easy to purchase a vehicle. We will be back for future purchases!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review! It was wonderful having you here, and we hope to work with you again!